Route Sales & Service Technician Level I
CertaSite, Troy, MI, United States
Role Overview
We are looking for a route sales & service level I technician who has a passion for the customer and life safety. The perfect candidate loves people, is sales oriented and can successfully perform inspection, installation, testing, service, and repair required on fire extinguishers, exit/emergency lights, and kitchen hood suppression systems. This includes confirming compliance with applicable life‑safety and fire‑safety requirements as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast paced and demanding role with high visibility within the company.
Company Perks
Eligible to participate in the Technician Equity Bonus Program.
Compensation is based on experience and certifications
Level up training program
Education & Certification reimbursement program
Referral bonuses starting at $1,000 per referral
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Management opportunities
Opportunities for overtime with incentives
Company giveaways
Opportunities for community service and charity involvement
Work at a mission‑driven company, focused on people
Continued growth and expansion into new markets and products and services
What You Will Be Doing
Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and general life safety products.
Learn pre‑engineered suppression systems, such as six‑year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, and procedures, customer requirements, and expectations and requirements of company.
Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and kitchen hood suppression systems.
Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually.
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns.
Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job.
Maintain equipment and tools necessary to safely perform job.
Evaluate customer site for additional equipment and services that customer may require.
Work in compliance with the Company’s safety program.
Discuss deficiencies noted with customer, explaining the problem and its resolution.
There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others.
Must be comfortable with heights, working on ladders or lifts, or in confined spaces.
Qualifications
90 days of experience training on or working a route in fire protection with a concentration in extinguishers, e‑lights, and general life safety products.
Must possess the ability to calculate basic math including fractions, decimals and percentages.
Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software.
Must currently have a valid U.S. driver's license.
Ideal Qualities
90 days – 1 year of experience training on or working a route in fire protection with a concentration in extinguishers, e‑lights, and general life safety products.
Training and experience working on kitchen hood and pre‑engineered suppression systems.
Working Conditions & Physical Requirements Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards.
Equal Employment Opportunity Equal Employment Opportunity/M/F/Disability/Protected Veteran Status.
Visa & Authorization Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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Company Perks
Eligible to participate in the Technician Equity Bonus Program.
Compensation is based on experience and certifications
Level up training program
Education & Certification reimbursement program
Referral bonuses starting at $1,000 per referral
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Management opportunities
Opportunities for overtime with incentives
Company giveaways
Opportunities for community service and charity involvement
Work at a mission‑driven company, focused on people
Continued growth and expansion into new markets and products and services
What You Will Be Doing
Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and general life safety products.
Learn pre‑engineered suppression systems, such as six‑year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by standards and codes, manufacturers requirements, federal, state and local ordinances, and procedures, customer requirements, and expectations and requirements of company.
Troubleshoot and perform service and repair of fire extinguishers, exit/emergency lights, and kitchen hood suppression systems.
Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually.
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns.
Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job.
Maintain equipment and tools necessary to safely perform job.
Evaluate customer site for additional equipment and services that customer may require.
Work in compliance with the Company’s safety program.
Discuss deficiencies noted with customer, explaining the problem and its resolution.
There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others.
Must be comfortable with heights, working on ladders or lifts, or in confined spaces.
Qualifications
90 days of experience training on or working a route in fire protection with a concentration in extinguishers, e‑lights, and general life safety products.
Must possess the ability to calculate basic math including fractions, decimals and percentages.
Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software.
Must currently have a valid U.S. driver's license.
Ideal Qualities
90 days – 1 year of experience training on or working a route in fire protection with a concentration in extinguishers, e‑lights, and general life safety products.
Training and experience working on kitchen hood and pre‑engineered suppression systems.
Working Conditions & Physical Requirements Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards.
Equal Employment Opportunity Equal Employment Opportunity/M/F/Disability/Protected Veteran Status.
Visa & Authorization Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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