Collections Specialist
Solugenix, Fort Mill, SC, United States
Solugenix is assisting a client, a leading financial services company, in their search for a
Collections Specialist . This is a 3+ month contract opportunity based out of Fort Mill, SC (Remote).
The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements. This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast‑paced environment.
Qualifications
High School diploma or equivalent.
Knowledge of collections procedures and best practices.
Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
Strong negotiation, active listening, and communication skills.
Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions.
Strong problem‑solving, time‑management, and organizational skills.
Ability to thrive in a fast‑paced, collaborative environment.
Strong attention to detail with the ability to meet goals and deadlines.
Ability to interact and communicate effectively with individuals at all levels of the organization.
Responsibilities
Perform inbound and outbound collection calls across all stages of delinquency.
Research, identify, and resolve issues contributing to customer delinquency.
Maintain accurate and detailed records of all customer interactions and account activities.
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
Analyze borrower financials to determine appropriate payment arrangements or retention options.
Pay Range Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $24/hour to $24/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.
Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
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Collections Specialist . This is a 3+ month contract opportunity based out of Fort Mill, SC (Remote).
The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements. This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast‑paced environment.
Qualifications
High School diploma or equivalent.
Knowledge of collections procedures and best practices.
Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
Strong negotiation, active listening, and communication skills.
Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions.
Strong problem‑solving, time‑management, and organizational skills.
Ability to thrive in a fast‑paced, collaborative environment.
Strong attention to detail with the ability to meet goals and deadlines.
Ability to interact and communicate effectively with individuals at all levels of the organization.
Responsibilities
Perform inbound and outbound collection calls across all stages of delinquency.
Research, identify, and resolve issues contributing to customer delinquency.
Maintain accurate and detailed records of all customer interactions and account activities.
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
Analyze borrower financials to determine appropriate payment arrangements or retention options.
Pay Range Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $24/hour to $24/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.
Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
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