Customer Service Representative - South Coast Plaza
Nordstrom, Costa Mesa, CA, United States
A day in the life…
Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
The hours and schedule for this position will vary by week depending on business needs
You own this if you have…
The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs
Physical Requirements
Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
We’ve got you covered… Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Pay Range Details
$18.85 – $19.65 Hourly
This position may be eligible for performance‑based incentives/bonuses
Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more (eligibility may vary by location, job level, classification, and length of employment)
Commission for selling employees varies by merchandise: apparel, shoes and accessories 3%–14.5%; beauty and men’s fragrance 3%
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location‑specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
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Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
The hours and schedule for this position will vary by week depending on business needs
You own this if you have…
The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs
Physical Requirements
Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
We’ve got you covered… Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Pay Range Details
$18.85 – $19.65 Hourly
This position may be eligible for performance‑based incentives/bonuses
Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more (eligibility may vary by location, job level, classification, and length of employment)
Commission for selling employees varies by merchandise: apparel, shoes and accessories 3%–14.5%; beauty and men’s fragrance 3%
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location‑specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
#J-18808-Ljbffr