Guest Service Rep
Legacy Development & Management, Seattle, WA, United States
Overview
Join the dynamic team at Courtyard by Marriott Seattle Northgate, where your passion for customer service will shine! As a Guest Service Host, you will play a crucial role in creating memorable experiences for our guests, ensuring that every interaction is infused with compassion, authenticity, and respect. This position offers a unique opportunity to engage with diverse travelers, learn about different cultures, and provide personalized service that exceeds expectations. Your empathy and professionalism will be vital in fostering a welcoming atmosphere that keeps guests coming back.
Responsibilities
Start each day by warmly greeting guests as they arrive, ensuring they feel welcome and valued.
Manage the check‑in and check‑out processes efficiently, providing information about hotel amenities and local attractions.
Respond to guest inquiries and concerns with empathy and professionalism, striving to resolve any issues promptly.
Maintain the lobby’s cleanliness and organization.
Handle phone calls with courtesy and assist with reservations.
Collaborate with team members to deliver outstanding service and participate in ongoing training to enhance your skills.
Demonstrate flexibility and a genuine commitment to customer satisfaction.
Qualifications
Strong interpersonal skills with excellent verbal communication abilities.
Active listening to understand guest needs and concerns.
A positive attitude and compassionate demeanor to create a welcoming environment.
Adaptability to thrive in a fast‑paced setting.
Time‑management skills to handle multiple tasks efficiently.
A respectful and authentic approach that fosters trust and encourages guests to share feedback.
Professionalism and the ability to connect with others while maintaining a high standard of service.
Benefits Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, and Employee Discounts.
If you are ready to be part of a vibrant hospitality team committed to excellence, apply now and help us redefine guest experiences in Seattle!
#J-18808-Ljbffr
Responsibilities
Start each day by warmly greeting guests as they arrive, ensuring they feel welcome and valued.
Manage the check‑in and check‑out processes efficiently, providing information about hotel amenities and local attractions.
Respond to guest inquiries and concerns with empathy and professionalism, striving to resolve any issues promptly.
Maintain the lobby’s cleanliness and organization.
Handle phone calls with courtesy and assist with reservations.
Collaborate with team members to deliver outstanding service and participate in ongoing training to enhance your skills.
Demonstrate flexibility and a genuine commitment to customer satisfaction.
Qualifications
Strong interpersonal skills with excellent verbal communication abilities.
Active listening to understand guest needs and concerns.
A positive attitude and compassionate demeanor to create a welcoming environment.
Adaptability to thrive in a fast‑paced setting.
Time‑management skills to handle multiple tasks efficiently.
A respectful and authentic approach that fosters trust and encourages guests to share feedback.
Professionalism and the ability to connect with others while maintaining a high standard of service.
Benefits Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, and Employee Discounts.
If you are ready to be part of a vibrant hospitality team committed to excellence, apply now and help us redefine guest experiences in Seattle!
#J-18808-Ljbffr