Customer Service Representative - Life Insurance
Securico Life Insurance Company, Austin, TX, United States
Overview
Securico Life Insurance Company is a growing final expense life insurance carrier located in the beautiful West Lake area of Austin (right off 360). We’re passionate about helping families and just as committed to creating a workplace that’s positive, supportive, and growth-oriented.
We’re expanding our customer service team and looking for someone who enjoys helping others, thrives in a team environment, and wants to grow with a company that truly values its people.
The Role As a Customer Service Representative, you’ll be a key part of our day-to-day operations—helping customers, supporting agents, and keeping things running smoothly behind the scenes. This is a non-sales role focused on service, accuracy, and care.
If you enjoy solving problems, staying organized, and being part of a team that has each other’s backs, this role could be a great fit.
What You’ll Be Doing
Answer and return customer phone calls with professionalism and empathy
Respond to customer support emails in a timely, friendly manner
Assist with policy-related requests and general service questions
Handle daily printing and mailing of policy documents
Process returned mail and help keep customer records accurate
Support general administrative and clerical tasks
Help keep the office organized and running smoothly
What We’re Looking For
Strong communication skills and a friendly, professional demeanor
Customer service experience required
Insurance experience strongly preferred (life insurance a plus)
Organized, detail-oriented, and dependable
Ability to manage multiple tasks and stay calm under pressure
Team-oriented attitude with a willingness to learn and grow
Why You’ll Love It Here ✨ Training and growth opportunities
✨ A company that values collaboration and internal development
You’ll be joining a team where your work matters and your growth is encouraged.
#J-18808-Ljbffr
We’re expanding our customer service team and looking for someone who enjoys helping others, thrives in a team environment, and wants to grow with a company that truly values its people.
The Role As a Customer Service Representative, you’ll be a key part of our day-to-day operations—helping customers, supporting agents, and keeping things running smoothly behind the scenes. This is a non-sales role focused on service, accuracy, and care.
If you enjoy solving problems, staying organized, and being part of a team that has each other’s backs, this role could be a great fit.
What You’ll Be Doing
Answer and return customer phone calls with professionalism and empathy
Respond to customer support emails in a timely, friendly manner
Assist with policy-related requests and general service questions
Handle daily printing and mailing of policy documents
Process returned mail and help keep customer records accurate
Support general administrative and clerical tasks
Help keep the office organized and running smoothly
What We’re Looking For
Strong communication skills and a friendly, professional demeanor
Customer service experience required
Insurance experience strongly preferred (life insurance a plus)
Organized, detail-oriented, and dependable
Ability to manage multiple tasks and stay calm under pressure
Team-oriented attitude with a willingness to learn and grow
Why You’ll Love It Here ✨ Training and growth opportunities
✨ A company that values collaboration and internal development
You’ll be joining a team where your work matters and your growth is encouraged.
#J-18808-Ljbffr