Customer Service Rep. - Lockport, IL
VetJobs, Lockport, IL, United States
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please apply.
Full time. Exempt/Non Exempt: Hourly.
Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Career Path Opportunities The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.
Other Branch positions – Field Insurance Sales Agent, Travel Agent or other roles.
Other Departments such as Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting, and more.
A Day in the Life
Promote ACG products and services, customer satisfaction, and participate in office events to generate revenue and improve member awareness.
Greet and service customers as the branch face.
Provide sales and support services to members: selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services: taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, travel money products, processing remittance/depository transfers, and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management when appropriate.
Provide administrative support to travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Compensation & Benefits Hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
Medical, dental and vision benefits.
401k Match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, floating holidays.
Paid Volunteer Day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA Membership.
Discounts, perks, rewards and much more.
Minimum Education High School/GED.
Qualifications & Experience
High School Diploma or equivalent.
Experience working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi-tasking and appropriately prioritizing tasks to meet office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations for monetary transactions.
Effective communication (verbal and written) in a work environment.
Work effectively in a team environment.
Exceed member expectations regarding professionalism, efficient customer service, and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Location & Working Hours This is an in-office position. Employees will service ACG members in-person and are based on site in a Lockport, Illinois branch facility.
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Full time. Exempt/Non Exempt: Hourly.
Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Career Path Opportunities The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.
Other Branch positions – Field Insurance Sales Agent, Travel Agent or other roles.
Other Departments such as Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting, and more.
A Day in the Life
Promote ACG products and services, customer satisfaction, and participate in office events to generate revenue and improve member awareness.
Greet and service customers as the branch face.
Provide sales and support services to members: selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products.
Generate leads, update members on travel and insurance specials, and provide travel information.
Respond to customer inquiries and refer to senior staff or agent when appropriate.
Provide cashiering services: taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, travel money products, processing remittance/depository transfers, and balancing cash drawer.
Receive and resolve member/customer complaints and seek assistance from management when appropriate.
Provide administrative support to travel and/or insurance sales staff during peak periods.
Conduct outbound promotional calls for insurance and/or travel products.
Other duties as assigned.
Compensation & Benefits Hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
Medical, dental and vision benefits.
401k Match.
Paid parental leave and adoption assistance.
Paid Time Off (PTO), company paid holidays, CEO days, floating holidays.
Paid Volunteer Day annually.
Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
AAA Membership.
Discounts, perks, rewards and much more.
Minimum Education High School/GED.
Qualifications & Experience
High School Diploma or equivalent.
Experience working in a customer focused environment.
Providing customer focused service and timely solutions to problems.
Microsoft Office applications.
Taking personal responsibility in seeking solutions to problems.
Multi-tasking and appropriately prioritizing tasks to meet office customer service goals.
Passion and enthusiasm for working with people.
Basic mathematical calculations for monetary transactions.
Effective communication (verbal and written) in a work environment.
Work effectively in a team environment.
Exceed member expectations regarding professionalism, efficient customer service, and maintenance of workstation and office facility.
Work under pressure in a high volume, fast paced customer service environment.
Work irregular hours including holidays and weekends (may include community events).
Location & Working Hours This is an in-office position. Employees will service ACG members in-person and are based on site in a Lockport, Illinois branch facility.
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