DONOR RELATIONS COORDINATOR, WBUR Development
Inside Higher Ed, Boston, MA, United States
Job Description
DONOR RELATIONS COORDINATOR, WBUR Development
Overview The Donor Relations Coordinator supports WBUR's fundraising and membership goals by providing an engaging donor experience, addressing inquiries, managing membership accounts, and facilitating communications between members, donors, and internal teams. This role reports to the Donor Relations Manager and works both independently and as part of the Membership team. The candidate should be highly organized, flexible, and attentive to detail.
Key Responsibilities
40% Donor and Member Relations
Engage donors and members by responding promptly and professionally to inquiries.
Inform them about WBUR programs, events, and fundraising campaigns to strengthen relationships beyond their contributions.
Resolve a high volume of inquiries by phone, mail, email, and web portal.
Identify member account and communication challenges and escalate to the Donor Relations Manager as needed.
Assist with membership account management, including processing new memberships, renewals, cancellations, and questions about contributions and benefits.
Collaborate with teams across WBUR to provide seamless donor experiences and services.
25% Database Management
Audit member and donor records to maintain accuracy and support fiscal planning.
Use database reporting to assist the Donor Relations Manager in optimizing donor experience and revenue.
20% Feedback Collection & Insights
Monitor database issues and identify patterns to improve operations.
Gather and analyze donor feedback to inform fundraising strategy and program development; provide recommendations when appropriate.
Identify and propose projects for the department's part-time student team and assist in training and project completion.
15% Stewardship
Support timely stewardship and assist in preparing and distributing membership and donor communications (gift acknowledgement, newsletters, event invitations).
Support thank-you process by pulling reports, performing mail merges, and ensuring fulfillment as required.
Assist with coordinating member engagement activities and events.
Qualifications Required Skills
Bachelor's degree and 1–3 years' experience, or equivalent/relevant experience.
A genuine passion for WBUR's mission.
Strong verbal and written communication skills.
Friendly, professional demeanor with a commitment to helping donors and members.
Ability to manage multiple inquiries simultaneously and prioritize tasks.
Comfortable using database systems and basic office software.
Detail-oriented with strong organizational skills and collaborative ability.
This position requires 3–5 days onsite in the Boston office and may require occasional evening and weekend hours, including during on-air fundraising campaigns and during the December holiday period (Dec 26–31).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or other protected characteristics. We are a U.S. government contractor.
Job Location:
BOSTON, MA
Position Type:
Full-Time/Regular
Salary Range:
$60,000.00–$65,000.00
To apply:
visit https://jobs.silkroad.com/BU/External/jobs/316423
Copyright © 2025 Jobelephant.com. All rights reserved.
#J-18808-Ljbffr
Overview The Donor Relations Coordinator supports WBUR's fundraising and membership goals by providing an engaging donor experience, addressing inquiries, managing membership accounts, and facilitating communications between members, donors, and internal teams. This role reports to the Donor Relations Manager and works both independently and as part of the Membership team. The candidate should be highly organized, flexible, and attentive to detail.
Key Responsibilities
40% Donor and Member Relations
Engage donors and members by responding promptly and professionally to inquiries.
Inform them about WBUR programs, events, and fundraising campaigns to strengthen relationships beyond their contributions.
Resolve a high volume of inquiries by phone, mail, email, and web portal.
Identify member account and communication challenges and escalate to the Donor Relations Manager as needed.
Assist with membership account management, including processing new memberships, renewals, cancellations, and questions about contributions and benefits.
Collaborate with teams across WBUR to provide seamless donor experiences and services.
25% Database Management
Audit member and donor records to maintain accuracy and support fiscal planning.
Use database reporting to assist the Donor Relations Manager in optimizing donor experience and revenue.
20% Feedback Collection & Insights
Monitor database issues and identify patterns to improve operations.
Gather and analyze donor feedback to inform fundraising strategy and program development; provide recommendations when appropriate.
Identify and propose projects for the department's part-time student team and assist in training and project completion.
15% Stewardship
Support timely stewardship and assist in preparing and distributing membership and donor communications (gift acknowledgement, newsletters, event invitations).
Support thank-you process by pulling reports, performing mail merges, and ensuring fulfillment as required.
Assist with coordinating member engagement activities and events.
Qualifications Required Skills
Bachelor's degree and 1–3 years' experience, or equivalent/relevant experience.
A genuine passion for WBUR's mission.
Strong verbal and written communication skills.
Friendly, professional demeanor with a commitment to helping donors and members.
Ability to manage multiple inquiries simultaneously and prioritize tasks.
Comfortable using database systems and basic office software.
Detail-oriented with strong organizational skills and collaborative ability.
This position requires 3–5 days onsite in the Boston office and may require occasional evening and weekend hours, including during on-air fundraising campaigns and during the December holiday period (Dec 26–31).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or other protected characteristics. We are a U.S. government contractor.
Job Location:
BOSTON, MA
Position Type:
Full-Time/Regular
Salary Range:
$60,000.00–$65,000.00
To apply:
visit https://jobs.silkroad.com/BU/External/jobs/316423
Copyright © 2025 Jobelephant.com. All rights reserved.
#J-18808-Ljbffr