Bilingual Customer Service Rep (German)
TEKsystems, New York, NY, United States
About The Role
We are seeking a Bilingual Service Success Advocate fluent in German and English to support members on a fast-growing, online mental health therapy platform. This role is highly customer-focused and ideal for someone who is empathetic, detail-oriented, and comfortable working in a high-volume, digital support environment. You will primarily support users via email and chat, with some phone support. This is a mission-driven role supporting individuals seeking mental health services.
Key Responsibilities
Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
Assist with subscription questions, billing issues, refunds, and financial aid requests
Support account access needs including password resets and account setup
Educate users on platform features, services, and best practices
Deliver a calm, empathetic, and solutions-oriented experience in every interaction
Required Qualifications
1–5 years of customer service experience, specifically responding to inquiries via email or chat
Fluent in German and English
Typing speed of 55+ words per minute
Strong written and verbal communication skills Proven ability to meet performance metrics and productivity goals
Tech-savvy with the ability to learn and navigate multiple systems
Highly empathetic with a passion for helping others
Coachable, results-oriented, and adaptable to change
Experience in healthcare or health insurance preferred
Work Schedule
Training: Mon‑Fri 8am‑5pm PST
Regular schedule after 90 days: 5am‑3pm EST Tues‑Sat
Job Type & Location This is a Contract position based out of New York, NY. 100% Remote within EST timezone (U.S.-based).
Pay And Benefits The pay range for this position is $20.00 - $23.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 24, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
Assist with subscription questions, billing issues, refunds, and financial aid requests
Support account access needs including password resets and account setup
Educate users on platform features, services, and best practices
Deliver a calm, empathetic, and solutions-oriented experience in every interaction
Required Qualifications
1–5 years of customer service experience, specifically responding to inquiries via email or chat
Fluent in German and English
Typing speed of 55+ words per minute
Strong written and verbal communication skills Proven ability to meet performance metrics and productivity goals
Tech-savvy with the ability to learn and navigate multiple systems
Highly empathetic with a passion for helping others
Coachable, results-oriented, and adaptable to change
Experience in healthcare or health insurance preferred
Work Schedule
Training: Mon‑Fri 8am‑5pm PST
Regular schedule after 90 days: 5am‑3pm EST Tues‑Sat
Job Type & Location This is a Contract position based out of New York, NY. 100% Remote within EST timezone (U.S.-based).
Pay And Benefits The pay range for this position is $20.00 - $23.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 24, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr