Retail Collections Specialist II - Tempe, AZ
VetJobs, Tempe, AZ, United States
Overview
At JPMorganChase, you’ll be at the forefront of delivering exceptional customer service, where each day presents opportunities to make a meaningful difference. As a Specialist II in Collections, you will be the first point of contact for our clients, providing exceptional service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs in a fast‑paced call‑center environment.
Responsibilities
Manage a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
Utilize customer‑service expertise to interpret needs and deliver continuous insights.
Navigate multiple computer systems efficiently, demonstrating adaptability and resilience.
Excel both independently and collaboratively, driving team success and achieving goals.
Follow all regulatory and departmental practices and procedures diligently.
Takes ownership of each customer interaction while treating them with respect and responding with empathy.
Required Qualifications
Communication, negotiation, information gathering, and decision‑making skills.
Customer interaction and support skills with at least 2 years of experience in phone or face‑to‑face settings, with the ability to multitask with computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
Adaptability and efficiency in fast‑paced, dynamic, and results‑driven environments.
Ability to solve problems and effectively present and explain solutions.
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
High school diploma or GED required.
Preferred Qualifications
Developing ability to use data to understand issues and opportunities.
Developing skills in using AI technology for automation and prompt writing.
Work Schedule Candidates must be willing and able to work within our operating hours, which may include evenings and weekends. Training hours may not coincide with regularly scheduled hours.
Location Tempe, Arizona
Salary $45,000–$60,000
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Responsibilities
Manage a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
Utilize customer‑service expertise to interpret needs and deliver continuous insights.
Navigate multiple computer systems efficiently, demonstrating adaptability and resilience.
Excel both independently and collaboratively, driving team success and achieving goals.
Follow all regulatory and departmental practices and procedures diligently.
Takes ownership of each customer interaction while treating them with respect and responding with empathy.
Required Qualifications
Communication, negotiation, information gathering, and decision‑making skills.
Customer interaction and support skills with at least 2 years of experience in phone or face‑to‑face settings, with the ability to multitask with computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
Adaptability and efficiency in fast‑paced, dynamic, and results‑driven environments.
Ability to solve problems and effectively present and explain solutions.
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
High school diploma or GED required.
Preferred Qualifications
Developing ability to use data to understand issues and opportunities.
Developing skills in using AI technology for automation and prompt writing.
Work Schedule Candidates must be willing and able to work within our operating hours, which may include evenings and weekends. Training hours may not coincide with regularly scheduled hours.
Location Tempe, Arizona
Salary $45,000–$60,000
#J-18808-Ljbffr