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Hybrid CSI & Innovation Leader for ITSM

General Dynamics Information Technology, Mountain Home, TX, United States


A leading technology firm in the United States seeks an ITSM Continual Service Improvement & Innovation (CSI2) SME. This role involves owning the CSI operating model to turn data into a prioritized improvement backlog, with responsibilities including piloting innovations and ensuring compliance in a hybrid remote environment. The ideal candidate will have over 10 years of experience in IT service improvement and a Bachelor’s degree. The position offers a salary range of $149,469 - $196,650, highlighting robust benefits and a focus on employee well-being. #J-18808-Ljbffr