Collections Account Representative
Pro Outdoor, Dover, NJ, United States
Location
Dover, NJ (On-site; supports Dover, Freehold, NJ and Sterling, VA)
Employment Type Full-Time, Non-Exempt
Salary $18.27–$24.04 per hour
What We Offer
Competitive hourly pay
Medical, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Growth and advancement opportunities
Supportive team and leadership
About the Role We are seeking a detail-oriented and professional
Collections Account Representative
to support accounts receivable operations across our East Coast locations, including Dover and Freehold, NJ and Sterling, VA.
This role is responsible for managing past-due accounts, supporting cash flow, and working directly with customers to resolve outstanding balances while maintaining positive relationships.
What You’ll Do
Monitor aging reports and identify past-due accounts
Contact customers by phone, email, and written communication to collect outstanding balances
Negotiate payment arrangements and follow up to ensure commitments are met
Investigate and resolve billing discrepancies in coordination with internal teams
Maintain accurate records of all collection activity and customer communication
Escalate accounts to management or third-party collections when needed
Provide regular updates on account status, risks, and collection trends
Support month-end close activities related to accounts receivable
Maintain professionalism while handling sensitive financial conversations
Must-Have Qualifications
2+ years of experience in collections, accounts receivable, or customer account management
Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism and tact
Strong attention to detail and organizational skills
Proficiency with accounting or ERP systems
Intermediate Microsoft Excel or Google Sheets skills
High school diploma or GED
Nice-to-Have Skills
ServiceTitan experience
Associate’s or Bachelor’s degree in Finance, Accounting, or related field
Schedule & Location
Monday to Friday, standard business hours
On-site in Dover, NJ
Supports collections for Dover, Freehold, NJ, and Sterling, VA
Eligibility Requirements Candidates must be authorized to work in the United States and able to provide valid documentation. We are an Equal Opportunity Employer and welcome applicants from all backgrounds.
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Employment Type Full-Time, Non-Exempt
Salary $18.27–$24.04 per hour
What We Offer
Competitive hourly pay
Medical, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Growth and advancement opportunities
Supportive team and leadership
About the Role We are seeking a detail-oriented and professional
Collections Account Representative
to support accounts receivable operations across our East Coast locations, including Dover and Freehold, NJ and Sterling, VA.
This role is responsible for managing past-due accounts, supporting cash flow, and working directly with customers to resolve outstanding balances while maintaining positive relationships.
What You’ll Do
Monitor aging reports and identify past-due accounts
Contact customers by phone, email, and written communication to collect outstanding balances
Negotiate payment arrangements and follow up to ensure commitments are met
Investigate and resolve billing discrepancies in coordination with internal teams
Maintain accurate records of all collection activity and customer communication
Escalate accounts to management or third-party collections when needed
Provide regular updates on account status, risks, and collection trends
Support month-end close activities related to accounts receivable
Maintain professionalism while handling sensitive financial conversations
Must-Have Qualifications
2+ years of experience in collections, accounts receivable, or customer account management
Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism and tact
Strong attention to detail and organizational skills
Proficiency with accounting or ERP systems
Intermediate Microsoft Excel or Google Sheets skills
High school diploma or GED
Nice-to-Have Skills
ServiceTitan experience
Associate’s or Bachelor’s degree in Finance, Accounting, or related field
Schedule & Location
Monday to Friday, standard business hours
On-site in Dover, NJ
Supports collections for Dover, Freehold, NJ, and Sterling, VA
Eligibility Requirements Candidates must be authorized to work in the United States and able to provide valid documentation. We are an Equal Opportunity Employer and welcome applicants from all backgrounds.
#J-18808-Ljbffr