Support Lead- Oracle Retail Sales Audit
Pyramid Consulting, Inc, Plano, TX, United States
Immediate need for a talented
Support Lead- Oracle Retail Sales Audit.
This is a
12+ Months contract
opportunity with long-term potential and is location in
Plano, TX (Hybrid).
Please review the job description below and contact me ASAP if you are interested.
Job Diva ID:
26-11462
Pay Range: $60 - 75/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities.
Production Support & Operations
Lead
L2/L3 production support
for Oracle Retail Sales Audit (ReSA) v25
POS and Online transactions
Audit rules execution
Totals balancing and custom outbounds
Error processing and reprocessing
Ensure
daily store audit completion , identifying and resolving audit discrepancies and system errors.
Proactively identify recurring issues and drive
root cause analysis (RCA)
and permanent fixes.
Incident, Problem & Change Management
Act as the
onsite incident Manager
for high-priority (P1/P2) issues impacting Sales Audit processing.
Coordinate with downstream/upstream application teams
Lead
problem management , including trend analysis and preventive measures.
Support
change management , including patch deployments, configuration changes, and controlled releases.
Functional & Business Support
Serve as the
functional SME
for ReSA modules such as:
Audit Rules
Reason Codes
Totals and Balancing
Support business users with:
Audit exception analysis
Store and finance reconciliation issues
Month-end and year-end close activities
Translate business issues into functional and technical requirements for resolution.
Cloud & Environment Management
Support Oracle Retail
Cloud Service operations , including:
Environment health checks
Interface monitoring
Job scheduling and batch execution validation
Coordinate with Oracle Cloud teams for:
Patching
Performance tuning
Planned maintenance activities
Ensure adherence to
Oracle Retail Cloud best practices
and SLAs.
Lead and mentor offshore and nearshore support teams.
Daily operational reports
Ensure 24x7 support coverage through effective shift planning and handovers.
Act as the escalation point for unresolved issues.
Documentation & Compliance
Maintain and review:
SOPs
Knowledge articles
Audit and compliance documentation
Ensure controls are in place for SOX, financial compliance, and retail audit standards.
Key Requirements and Technology Experience.
8+ years
of experience in Oracle Retail applications.
5+ years
hands‑on experience with
Oracle Retail Sales Audit (ReSA) .
Strong experience with
Oracle Retail v25 Cloud Services .
Deep understanding of:
Retail POS transaction flows
Sales, returns, tenders, and taxes
Store and financial reconciliation
Working knowledge of:
Financials / GL integration
Experience with Oracle Cloud Infrastructure (OCI) in a support context.
Oracle Retail REST services
SQL, PL/SQL and basic Python data analysis for troubleshooting
ServiceNow / JIRA / Remedy or similar ticketing tools
Batch scheduling and monitoring tools POM
Strong leadership and decision‑making abilities.
Excellent verbal and written communication skills.
Ability to work under pressure in a production retail environment.
Proactive, detail‑oriented, and customer‑focused mindset.
Work Location & Shift
Onsite role
at client location.
Willingness to support
retail business hours, weekends, and critical periods
(month‑end, year‑end, promotions).
SLA adherence and incident resolution timelines
Reduction in recurring audit issues
Stability of daily Sales Audit processing
Business user satisfaction
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Support Lead- Oracle Retail Sales Audit.
This is a
12+ Months contract
opportunity with long-term potential and is location in
Plano, TX (Hybrid).
Please review the job description below and contact me ASAP if you are interested.
Job Diva ID:
26-11462
Pay Range: $60 - 75/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities.
Production Support & Operations
Lead
L2/L3 production support
for Oracle Retail Sales Audit (ReSA) v25
POS and Online transactions
Audit rules execution
Totals balancing and custom outbounds
Error processing and reprocessing
Ensure
daily store audit completion , identifying and resolving audit discrepancies and system errors.
Proactively identify recurring issues and drive
root cause analysis (RCA)
and permanent fixes.
Incident, Problem & Change Management
Act as the
onsite incident Manager
for high-priority (P1/P2) issues impacting Sales Audit processing.
Coordinate with downstream/upstream application teams
Lead
problem management , including trend analysis and preventive measures.
Support
change management , including patch deployments, configuration changes, and controlled releases.
Functional & Business Support
Serve as the
functional SME
for ReSA modules such as:
Audit Rules
Reason Codes
Totals and Balancing
Support business users with:
Audit exception analysis
Store and finance reconciliation issues
Month-end and year-end close activities
Translate business issues into functional and technical requirements for resolution.
Cloud & Environment Management
Support Oracle Retail
Cloud Service operations , including:
Environment health checks
Interface monitoring
Job scheduling and batch execution validation
Coordinate with Oracle Cloud teams for:
Patching
Performance tuning
Planned maintenance activities
Ensure adherence to
Oracle Retail Cloud best practices
and SLAs.
Lead and mentor offshore and nearshore support teams.
Daily operational reports
Ensure 24x7 support coverage through effective shift planning and handovers.
Act as the escalation point for unresolved issues.
Documentation & Compliance
Maintain and review:
SOPs
Knowledge articles
Audit and compliance documentation
Ensure controls are in place for SOX, financial compliance, and retail audit standards.
Key Requirements and Technology Experience.
8+ years
of experience in Oracle Retail applications.
5+ years
hands‑on experience with
Oracle Retail Sales Audit (ReSA) .
Strong experience with
Oracle Retail v25 Cloud Services .
Deep understanding of:
Retail POS transaction flows
Sales, returns, tenders, and taxes
Store and financial reconciliation
Working knowledge of:
Financials / GL integration
Experience with Oracle Cloud Infrastructure (OCI) in a support context.
Oracle Retail REST services
SQL, PL/SQL and basic Python data analysis for troubleshooting
ServiceNow / JIRA / Remedy or similar ticketing tools
Batch scheduling and monitoring tools POM
Strong leadership and decision‑making abilities.
Excellent verbal and written communication skills.
Ability to work under pressure in a production retail environment.
Proactive, detail‑oriented, and customer‑focused mindset.
Work Location & Shift
Onsite role
at client location.
Willingness to support
retail business hours, weekends, and critical periods
(month‑end, year‑end, promotions).
SLA adherence and incident resolution timelines
Reduction in recurring audit issues
Stability of daily Sales Audit processing
Business user satisfaction
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr