Senior Customer Success Account Manager (Pharma & Life Science)
Billennium, Poland, NY, United States
We are a global technology company providing IT services and digital solutions to clients around the world. Headquartered in Poland, with offices in Canada, Malaysia, Germany, Switzerland and India, we bring together over 1,700 professionals who share one mission—to harness technology and innovation to make the world run better. At the heart of Billennium is our vibrant and people-centric culture, where everyone’s potential matters. We embrace diversity, inclusion, and flexibility, empowering our employees to grow and thrive.
Our values - captured by the acronym
TIGER
- define who we are and how we work:
T rust,
I nnovation,
G rowth,
E nergy,
R esponsibility – guide us in everything we do. Role summary
Billennium is strengthening a long‑term partnership with a global pharma organization and expanding its Account Management team. The role focuses on driving account growth, customer satisfaction, and measurable business outcomes by aligning client needs with Billennium’s IT and custom software offerings. This position suits commercially minded professionals with consultative sales experience, strong stakeholder management skills, and a proven track record in account expansion, renewals, and value delivery. The role acts as a trusted advisor, identifying opportunities for growth, expansion, and long‑term partnership across pharma, diagnostics, and R&D. What you will do
Own customer relationships and act as the main point of contact Ensure delivery alignment with customer expectations Manage stakeholders, escalations, and overall account health Identify renewals, upsell, and expansion opportunities Collect customer feedback and influence internal priorities Track KPIs, report outcomes, and demonstrate business value Prepare and lead quarterly business reviews Collaborate closely with account, delivery, and solution teams Requirements
5+ years in account management, customer success, or consulting (IT / life sciences) Experience with enterprise pharma clients and account growth Strong understanding of delivery lifecycles and competing priorities Experience leading QBRs and executive-level discussions Excellent communication, negotiation, and problem‑solving skills Proven ability to manage large accounts and drive sustainable growth Professional development – continuous learning opportunities and internal mobility. Comprehensive benefits – enjoy Udemy for Business and Worksmile platform. Flexibility – adaptable working hours and remote/hybrid work options. Global collaboration – work with diverse international teams across continents. Innovative environment – be part of a forward-thinking, growth-oriented workplace
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TIGER
- define who we are and how we work:
T rust,
I nnovation,
G rowth,
E nergy,
R esponsibility – guide us in everything we do. Role summary
Billennium is strengthening a long‑term partnership with a global pharma organization and expanding its Account Management team. The role focuses on driving account growth, customer satisfaction, and measurable business outcomes by aligning client needs with Billennium’s IT and custom software offerings. This position suits commercially minded professionals with consultative sales experience, strong stakeholder management skills, and a proven track record in account expansion, renewals, and value delivery. The role acts as a trusted advisor, identifying opportunities for growth, expansion, and long‑term partnership across pharma, diagnostics, and R&D. What you will do
Own customer relationships and act as the main point of contact Ensure delivery alignment with customer expectations Manage stakeholders, escalations, and overall account health Identify renewals, upsell, and expansion opportunities Collect customer feedback and influence internal priorities Track KPIs, report outcomes, and demonstrate business value Prepare and lead quarterly business reviews Collaborate closely with account, delivery, and solution teams Requirements
5+ years in account management, customer success, or consulting (IT / life sciences) Experience with enterprise pharma clients and account growth Strong understanding of delivery lifecycles and competing priorities Experience leading QBRs and executive-level discussions Excellent communication, negotiation, and problem‑solving skills Proven ability to manage large accounts and drive sustainable growth Professional development – continuous learning opportunities and internal mobility. Comprehensive benefits – enjoy Udemy for Business and Worksmile platform. Flexibility – adaptable working hours and remote/hybrid work options. Global collaboration – work with diverse international teams across continents. Innovative environment – be part of a forward-thinking, growth-oriented workplace
#J-18808-Ljbffr