Mortgage Loan Processor II
Happy State Bank, Little Rock, AR, United States
The Mortgage Loan Processor II processes mortgage loans from application to closing. This position complies with all legal and regulatory guidelines related to the mortgage loan industry. The Mortgage Loan Processor II improves customer service by processing all loans in a timely manner.
Essential Duties and Responsibilities
Answer incoming phone calls and answer customer questions regarding mortgage loans in general or specific to a borrower's loan in process. (25% of the time)
Process FHA, VA, Conventional, Bond and RD loans after application including processing various types of verifications, pulling credit reports, ordering appraisals, pulling title work, running loans through an automated system, pulling flood certificates, getting loan files ready and submitting them to underwriting, following up with underwriting and clearing all underwriting conditions. (40% of the time)
Correspond with customers, real estate agents, appraisers, and title companies as needed to obtain information necessary to getting the mortgage loan ready to close. (5% of the time)
Prepare month end reports to various banks and regulatory agencies. (As needed)
Work directly with the Mortgage Loan Officer to ensure the utmost in customer service. (10% of the time)
Refer customers to other bank personnel as needed. (5% of the time)
Perform research on Bankway, Fortis, Image Center and Dimension. (5% of the time)
Perform daily duties on all bank systems and Mortgage operating systems such as DO, DU, LP, Encompass and Doc magic. (5% of the time)
Identify cross‑selling opportunities. (5% of the time)
Review fields for completeness, qualification and compliance. (Daily)
Communicate deficiencies to the loan officer and customer. (Daily)
Advise loan officer of any changes needed in the file to obtain loan approval. (Daily)
Communicate with realtor and customer of status as they change. (Daily)
Communicate with Underwriter once file is submitted for approval process. (Daily)
Clear underwriting conditions. (Daily)
Complete required BSA/AML training and other compliance training as assigned. (Annually)
The ability to work in a constant state of alertness and in a safe manner.
Perform any other related duties as required or assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience.
Communication Skills Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Critical Thinking Skills Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Certificates, Licenses, Registrations Not indicated.
Preferred Certificates, Licenses, Registrations Not indicated.
Software Skills Required Intermediate: 10‑Key, Accounting, Alphanumeric Data Entry, Word Processing/Typing
Basic: Contact Management, Database, Spreadsheet
Working Conditions Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.
Environmental Conditions The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Activities Semi‑repetitive, low physical. Semi‑repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stand, walk; and occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Additional Information
High school diploma or its equivalent
3+ years of mortgage loan processing experience required
3+ years hands on experience processing Conventional, FHA, VA, RD, and Bond loans preferred
1 year experience with Encompass Anywhere preferred
5+ years experience using personal computers
Experience using Microsoft Office Products
Proficient telephone and customer service skills
Ability to sit for long periods
Ability to lift 15 lbs
Ability to multi‑task
Legal Disclosure Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Essential Duties and Responsibilities
Answer incoming phone calls and answer customer questions regarding mortgage loans in general or specific to a borrower's loan in process. (25% of the time)
Process FHA, VA, Conventional, Bond and RD loans after application including processing various types of verifications, pulling credit reports, ordering appraisals, pulling title work, running loans through an automated system, pulling flood certificates, getting loan files ready and submitting them to underwriting, following up with underwriting and clearing all underwriting conditions. (40% of the time)
Correspond with customers, real estate agents, appraisers, and title companies as needed to obtain information necessary to getting the mortgage loan ready to close. (5% of the time)
Prepare month end reports to various banks and regulatory agencies. (As needed)
Work directly with the Mortgage Loan Officer to ensure the utmost in customer service. (10% of the time)
Refer customers to other bank personnel as needed. (5% of the time)
Perform research on Bankway, Fortis, Image Center and Dimension. (5% of the time)
Perform daily duties on all bank systems and Mortgage operating systems such as DO, DU, LP, Encompass and Doc magic. (5% of the time)
Identify cross‑selling opportunities. (5% of the time)
Review fields for completeness, qualification and compliance. (Daily)
Communicate deficiencies to the loan officer and customer. (Daily)
Advise loan officer of any changes needed in the file to obtain loan approval. (Daily)
Communicate with realtor and customer of status as they change. (Daily)
Communicate with Underwriter once file is submitted for approval process. (Daily)
Clear underwriting conditions. (Daily)
Complete required BSA/AML training and other compliance training as assigned. (Annually)
The ability to work in a constant state of alertness and in a safe manner.
Perform any other related duties as required or assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience.
Communication Skills Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Critical Thinking Skills Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Certificates, Licenses, Registrations Not indicated.
Preferred Certificates, Licenses, Registrations Not indicated.
Software Skills Required Intermediate: 10‑Key, Accounting, Alphanumeric Data Entry, Word Processing/Typing
Basic: Contact Management, Database, Spreadsheet
Working Conditions Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.
Environmental Conditions The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Activities Semi‑repetitive, low physical. Semi‑repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stand, walk; and occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Additional Information
High school diploma or its equivalent
3+ years of mortgage loan processing experience required
3+ years hands on experience processing Conventional, FHA, VA, RD, and Bond loans preferred
1 year experience with Encompass Anywhere preferred
5+ years experience using personal computers
Experience using Microsoft Office Products
Proficient telephone and customer service skills
Ability to sit for long periods
Ability to lift 15 lbs
Ability to multi‑task
Legal Disclosure Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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