Customer Service Representative
Copart, Baltimore, MD, United States
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The primary function is to obtain the release of vehicles located at body shops and other locations, including residences. The CSR is the face of the Company and is often the first interaction customers have with Copart. Responsibilities include answering and placing calls professionally, measuring call quality, achieving call resolution, and offering solutions to meet customer needs. The role may expand to include chat and email support.
Required Skills and Experience
One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay: $20.03 - $22.58 per hour Benefits Summary
Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program (no cost to you) Vacation & Sick pay Paid Company Holidays Life and AD&D Insurance Discounts E-Verify Program Participation
E-verify Participation Right to Work
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One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay: $20.03 - $22.58 per hour Benefits Summary
Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program (no cost to you) Vacation & Sick pay Paid Company Holidays Life and AD&D Insurance Discounts E-Verify Program Participation
E-verify Participation Right to Work
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