Customer Service Representative
TransPerfect Connect, Tempe, AZ, United States
Location
1725 W. Greentree Dr. #101, Tempe, AZ 85284
The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence and customer expectations. The Customer Service Representative is directly responsible for handling inquiries from customers while displaying great financial customer service skills to ensure the highest level of customer satisfaction.
Benefits
Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
Career Advancements
State of the Art Game Room
Superior Employee Engagement Program
Responsibilities
Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answers the phone in a pleasant and professional manner.
Documents the resolution and follows up with the customer as needed.
Maintains customer records by updating account information.
Communicates effectively with other departments to resolve customer issues.
Follow-up with the client on special cases presented by the customer to reach a solution.
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.
Required Skills
Good mathematical skills
Excellent ability to multi-task using multiple screens and systems while communicating with customers
Excellent customer service, organizational, and communication skills
Must be a good decision maker with good time management and problem solving skills
Proven ability to handle financial calls and inquiries with empathy and professionalism
Required Experience And Qualifications
High School Diploma or GED required. 18 years of age or older.
Minimum of 1 year of financial customer service experience.
Minimum of 1 year call center experience.
Typing of 35 WPM required.
Desired Skills And Experience
Microsoft Office, Outlook and Excel experience.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
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The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence and customer expectations. The Customer Service Representative is directly responsible for handling inquiries from customers while displaying great financial customer service skills to ensure the highest level of customer satisfaction.
Benefits
Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
Career Advancements
State of the Art Game Room
Superior Employee Engagement Program
Responsibilities
Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answers the phone in a pleasant and professional manner.
Documents the resolution and follows up with the customer as needed.
Maintains customer records by updating account information.
Communicates effectively with other departments to resolve customer issues.
Follow-up with the client on special cases presented by the customer to reach a solution.
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.
Required Skills
Good mathematical skills
Excellent ability to multi-task using multiple screens and systems while communicating with customers
Excellent customer service, organizational, and communication skills
Must be a good decision maker with good time management and problem solving skills
Proven ability to handle financial calls and inquiries with empathy and professionalism
Required Experience And Qualifications
High School Diploma or GED required. 18 years of age or older.
Minimum of 1 year of financial customer service experience.
Minimum of 1 year call center experience.
Typing of 35 WPM required.
Desired Skills And Experience
Microsoft Office, Outlook and Excel experience.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
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