Spanish Bilingual Customer Service Representative
TransPerfect, Tempe, AZ, United States
Customer Service Representative
Location:
1725 W. GREENTREE DR. #101, TEMPE, AZ 85284
Responsibilities
Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answers the phone in a pleasant and professional manner.
Documents the resolution and follows up with the customer as needed.
Maintains customer records by updating account information.
Communicates effectively with other departments to resolve customer issues.
Follow‑up with the client on special cases presented by the customer to reach a solution.
Completes all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.
Required Skills
Bilingual in Spanish and English.
Good mathematical skills.
Excellent ability to multi‑task using multiple screens and systems while communicating with customers.
Excellent customer service, organizational, and communication skills.
Must be a good decision maker with good time management and problem‑solving skills.
Proven ability to handle financial calls and inquiries with empathy and professionalism.
Must have strong decision‑making and problem‑solving skills.
Required Experience and Qualifications
High School Diploma or GED required. 18 years of age or older.
Minimum of 1 year of financial customer service experience.
Minimum of 1 year call center experience.
Typing speed of 35 WPM required.
Desired Skills and Experience
Microsoft Office, Outlook, and Excel experience.
Benefits
Full‑time with benefits: award‑winning benefits package, medical/dental, 401K, PTO and more.
Career advancements.
State‑of‑the‑art game room.
Superior employee engagement program.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
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1725 W. GREENTREE DR. #101, TEMPE, AZ 85284
Responsibilities
Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answers the phone in a pleasant and professional manner.
Documents the resolution and follows up with the customer as needed.
Maintains customer records by updating account information.
Communicates effectively with other departments to resolve customer issues.
Follow‑up with the client on special cases presented by the customer to reach a solution.
Completes all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.
Required Skills
Bilingual in Spanish and English.
Good mathematical skills.
Excellent ability to multi‑task using multiple screens and systems while communicating with customers.
Excellent customer service, organizational, and communication skills.
Must be a good decision maker with good time management and problem‑solving skills.
Proven ability to handle financial calls and inquiries with empathy and professionalism.
Must have strong decision‑making and problem‑solving skills.
Required Experience and Qualifications
High School Diploma or GED required. 18 years of age or older.
Minimum of 1 year of financial customer service experience.
Minimum of 1 year call center experience.
Typing speed of 35 WPM required.
Desired Skills and Experience
Microsoft Office, Outlook, and Excel experience.
Benefits
Full‑time with benefits: award‑winning benefits package, medical/dental, 401K, PTO and more.
Career advancements.
State‑of‑the‑art game room.
Superior employee engagement program.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
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