Service Desk Analyst
Belcan Corporation, Clayton, NC, United States
Job Title:
Service Desk Analyst
Pay:
$20-22/hr
Location:
Clayton, NC
Area Code:
919, 984
Zip Code:
27520, 27527, 27528
Start:
ASAP
Description: A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment.
Responsibilities
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
Receive, log, and manage calls from internal staff via a ticketing system, telephone, and email.
Provide 1st, 2nd, and 3rd line support—troubleshooting IT related problems from in-house software to hardware such as laptops, PCs, and printers.
Troubleshoot basic network issues such as MPLS and broadband issues.
Escalate unresolved calls to the next level support team.
Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Publish support documentation to assist staff with requests for information & provide staff training if required.
Arrange for external technical support where problems cannot be resolved in house.
Active Directory: creating user accounts, resetting passwords, creating groups, etc.
Microsoft Exchange: creating mailboxes, distribution lists, contacts, storage quotas, and accesses, etc.
Troubleshooting Microsoft-based operating systems with emphasis on Windows 7 and Office 2010.
Respond to emergency situations and be on-call as assigned.
Qualifications
Associate's Degree or higher in IT related field, or equivalent combination of certifications, education, and experience.
Minimum of 1 year of Help Desk/Customer Service experience required.
Strong hardware & software technical troubleshooting experience required, with prior experience on enterprise systems preferred.
Excellent verbal and written communication skills.
Ability to multi-task in a fast-paced, high-pressure environment and to quickly learn new technologies as they are introduced.
Ability to interact effectively with employees at all levels.
Ability to help end users in stressful, hurried situations.
EOE/F/M/Disability/Veterans
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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Service Desk Analyst
Pay:
$20-22/hr
Location:
Clayton, NC
Area Code:
919, 984
Zip Code:
27520, 27527, 27528
Start:
ASAP
Description: A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment.
Responsibilities
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
Receive, log, and manage calls from internal staff via a ticketing system, telephone, and email.
Provide 1st, 2nd, and 3rd line support—troubleshooting IT related problems from in-house software to hardware such as laptops, PCs, and printers.
Troubleshoot basic network issues such as MPLS and broadband issues.
Escalate unresolved calls to the next level support team.
Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Publish support documentation to assist staff with requests for information & provide staff training if required.
Arrange for external technical support where problems cannot be resolved in house.
Active Directory: creating user accounts, resetting passwords, creating groups, etc.
Microsoft Exchange: creating mailboxes, distribution lists, contacts, storage quotas, and accesses, etc.
Troubleshooting Microsoft-based operating systems with emphasis on Windows 7 and Office 2010.
Respond to emergency situations and be on-call as assigned.
Qualifications
Associate's Degree or higher in IT related field, or equivalent combination of certifications, education, and experience.
Minimum of 1 year of Help Desk/Customer Service experience required.
Strong hardware & software technical troubleshooting experience required, with prior experience on enterprise systems preferred.
Excellent verbal and written communication skills.
Ability to multi-task in a fast-paced, high-pressure environment and to quickly learn new technologies as they are introduced.
Ability to interact effectively with employees at all levels.
Ability to help end users in stressful, hurried situations.
EOE/F/M/Disability/Veterans
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr