Service Desk Pro - 1st/2nd/3rd Line Support

A leading service provider in Clayton, NC is seeking a Service Desk Analyst to offer IT support for a key pharmaceutical client. This contract position requires at least an Associate's degree in IT and one year of help desk experience. The Analyst will act as a point of contact for IT issues, providing troubleshooting for hardware and software, and maintaining high customer service standards. Strong communication skills and the ability to work under pressure are essential. This role offers a dynamic work environment, with responsibilities including Active Directory management and support ticket handling. #J-18808-Ljbffr