Bilingual Spanish - Relationship Banker Business Specialist
PNC, Orlando, FL, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Relationship Banker Business Specialist within PNC’s Retail Branch organization, you will be based at our DENOVO MARKET AT SOUTHSIDE BRANCH located at 2811 S Orange Ave, Orlando, FL 32806. Spanish bilingual preferred.
Job Description PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Responsibilities
Acquire and expand share of wallet for mass affluent clients and Business Banking opportunities under 1MM in sales revenue, achieving business results through leadership and collaboration with ecosystem partners.
Generate proactive leads and referrals, leveraging bank products and services to grow share of wallet and attract new mass affluent households; manage and grow Business Banking relationships under 1MM in sales revenue, translating customer information into actionable sales strategies.
Develop ecosystem leadership as a COI, working across PNCWM, PNC Private Bank, Business Banking and Mortgage, identifying the best resources to meet customer needs and holding partners accountable for updates and referrals.
Deliver exceptional customer experience through advanced conversation skills, tailoring solutions and solving problems courteously and with urgency, advocating for mass affluent clients across product, support, operations, and other departments.
Collaborate with branch staff to identify mass affluent and business banking opportunities, creating referrals and working closely with the Branch Manager and Business Banker to expand share of wallet with business clients.
Employee Expectations
Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction, leveraging that information to create customized solutions.
Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including the skills and competencies listed below.
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs
Work Experience Roles at this level typically require a university or college degree with less than 1 year of professional experience, or a comparable combination of education, job‑specific certification(s), and experience (including military service). In lieu of a degree, a comparable combination may be considered.
Education Bachelors
Certifications No required certification(s).
Licenses Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption and doula reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and years of service. For more details, visit pncthrive.com.
Disability Accommodations Statement If an accommodation is required for the application process, please contact AccommodationRequest@pnc.com with the subject line “accommodation request,” including your name, job ID, and preferred contact method. Calls to 877‑968‑7762 with “Workday” will also be accepted. All information will be kept confidential and used only as needed for reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements, which prohibit hiring individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
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As a Relationship Banker Business Specialist within PNC’s Retail Branch organization, you will be based at our DENOVO MARKET AT SOUTHSIDE BRANCH located at 2811 S Orange Ave, Orlando, FL 32806. Spanish bilingual preferred.
Job Description PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Responsibilities
Acquire and expand share of wallet for mass affluent clients and Business Banking opportunities under 1MM in sales revenue, achieving business results through leadership and collaboration with ecosystem partners.
Generate proactive leads and referrals, leveraging bank products and services to grow share of wallet and attract new mass affluent households; manage and grow Business Banking relationships under 1MM in sales revenue, translating customer information into actionable sales strategies.
Develop ecosystem leadership as a COI, working across PNCWM, PNC Private Bank, Business Banking and Mortgage, identifying the best resources to meet customer needs and holding partners accountable for updates and referrals.
Deliver exceptional customer experience through advanced conversation skills, tailoring solutions and solving problems courteously and with urgency, advocating for mass affluent clients across product, support, operations, and other departments.
Collaborate with branch staff to identify mass affluent and business banking opportunities, creating referrals and working closely with the Branch Manager and Business Banker to expand share of wallet with business clients.
Employee Expectations
Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction, leveraging that information to create customized solutions.
Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including the skills and competencies listed below.
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs
Work Experience Roles at this level typically require a university or college degree with less than 1 year of professional experience, or a comparable combination of education, job‑specific certification(s), and experience (including military service). In lieu of a degree, a comparable combination may be considered.
Education Bachelors
Certifications No required certification(s).
Licenses Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption and doula reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and years of service. For more details, visit pncthrive.com.
Disability Accommodations Statement If an accommodation is required for the application process, please contact AccommodationRequest@pnc.com with the subject line “accommodation request,” including your name, job ID, and preferred contact method. Calls to 877‑968‑7762 with “Workday” will also be accepted. All information will be kept confidential and used only as needed for reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements, which prohibit hiring individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
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