Sales Renewals Representative
Barracuda, Campbell, CA, United States
Overview
Job ID 27-0065. The US sales renewals team, based in Alpharetta, GA and Campbell, CA, is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive cross-sell/up-sell opportunities. This position reports to a Renewals Sales Manager. Barracuda is an Equal Opportunity Employer.
Responsibilities
Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal
Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
Identify upsell opportunities within customer accounts and partner with a sales representative to close
Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.
Qualifications
Highly organized, able to prioritize and have good time management skills
Excellent customer service and communication skills.
Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
A passion for collaboration and a basic understanding of the Internet security technology
Team oriented with ability to succeed.
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
Able to track information accurately and have a strong attention to detail
A self-starter, high energy and results oriented
What You’ll Get From Us Equity, in the form of non-qualified options; high-quality health benefits; retirement plan with employer match; career-growth opportunities; flexible time off and paid time off benefits; volunteer opportunities.
Equity, in the form of non-qualified options
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer opportunities
Compensation The anticipated on-target earnings range for this role is $75,500 - $90,000. Actual compensation offered will be dependent upon the individual\'s skills, experience, and qualifications as they relate to the requirements of the position, the budget for the position, and applicable employment laws.
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Responsibilities
Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal
Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
Identify upsell opportunities within customer accounts and partner with a sales representative to close
Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.
Qualifications
Highly organized, able to prioritize and have good time management skills
Excellent customer service and communication skills.
Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
A passion for collaboration and a basic understanding of the Internet security technology
Team oriented with ability to succeed.
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
Able to track information accurately and have a strong attention to detail
A self-starter, high energy and results oriented
What You’ll Get From Us Equity, in the form of non-qualified options; high-quality health benefits; retirement plan with employer match; career-growth opportunities; flexible time off and paid time off benefits; volunteer opportunities.
Equity, in the form of non-qualified options
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer opportunities
Compensation The anticipated on-target earnings range for this role is $75,500 - $90,000. Actual compensation offered will be dependent upon the individual\'s skills, experience, and qualifications as they relate to the requirements of the position, the budget for the position, and applicable employment laws.
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