Service Designer
Motion Recruitment, San Diego, TX, United States
Location:
San Diego, CA or Oakland, CA (Hybrid – 3 days onsite)
Contract:
Initial 6-month contract
Overview: Our client is seeking a Senior Service Designer to support large-scale, end-to-end experience design across a complex ecosystem of products and services. This role will focus on improving customer and expert experiences through service design, research, and cross-functional collaboration.
You’ll play a key role in shaping how users interact with platforms like Credit Karma within a broader enterprise environment—working on highly visible, high-impact initiatives.
What You’ll Do:
Create service blueprints, user journeys, and workflow diagrams
Map user intent, processes, and end-to-end experiences
Conduct research interviews and synthesize findings into actionable insights
Translate complex inputs (stakeholder needs, compliance requirements, data) into clear design artifacts
Partner closely with product, engineering, operations, and business teams
Use metrics (retention, conversion, etc.) to inform design decisions
Contribute to large-scale, cross-functional programs and initiatives
What We’re Looking For:
Strong experience in service design, including journey mapping and blueprinting
End-to-end design mindset across customer and operational experiences
Ability to work independently while collaborating across teams
Experience conducting research and facilitating stakeholder workshops
Strong storytelling and communication skills
Proficiency with tools like Figma, FigJam, or Miro
Experience working in complex, multi-stakeholder environments
Nice to Have:
Experience in fintech, regulated environments, or enterprise platforms
Familiarity with data-driven design and metrics-based decision making
Exposure to AI-driven experiences or personalization
Hybrid schedule: 3 days onsite (Tuesday–Thursday preferred)
Collaborative, co-located team environment
High-impact, fast-paced program with strong visibility
#J-18808-Ljbffr
San Diego, CA or Oakland, CA (Hybrid – 3 days onsite)
Contract:
Initial 6-month contract
Overview: Our client is seeking a Senior Service Designer to support large-scale, end-to-end experience design across a complex ecosystem of products and services. This role will focus on improving customer and expert experiences through service design, research, and cross-functional collaboration.
You’ll play a key role in shaping how users interact with platforms like Credit Karma within a broader enterprise environment—working on highly visible, high-impact initiatives.
What You’ll Do:
Create service blueprints, user journeys, and workflow diagrams
Map user intent, processes, and end-to-end experiences
Conduct research interviews and synthesize findings into actionable insights
Translate complex inputs (stakeholder needs, compliance requirements, data) into clear design artifacts
Partner closely with product, engineering, operations, and business teams
Use metrics (retention, conversion, etc.) to inform design decisions
Contribute to large-scale, cross-functional programs and initiatives
What We’re Looking For:
Strong experience in service design, including journey mapping and blueprinting
End-to-end design mindset across customer and operational experiences
Ability to work independently while collaborating across teams
Experience conducting research and facilitating stakeholder workshops
Strong storytelling and communication skills
Proficiency with tools like Figma, FigJam, or Miro
Experience working in complex, multi-stakeholder environments
Nice to Have:
Experience in fintech, regulated environments, or enterprise platforms
Familiarity with data-driven design and metrics-based decision making
Exposure to AI-driven experiences or personalization
Hybrid schedule: 3 days onsite (Tuesday–Thursday preferred)
Collaborative, co-located team environment
High-impact, fast-paced program with strong visibility
#J-18808-Ljbffr