Director of Operations West Coast USA
Insider Experience, Las Vegas, NV, United States
Insider Experience
is a boutique DMC that delivers innovative and custom-designed incentive and corporate programs across the United States. This is an opportunity to join our growing team as a senior operations leader in a role where you will own the end-to-end delivery across all programs operating on the mainland and occasionally programs on the Hawaiian Islands.
This role is ideal for an experienced DMC operations leader who knows the LA, Vegas, San Diego / Orange Country & San Francisco markets intimately, is calm under pressure, and can build and scale a high-performing operations team.
Location - Hybrid role with regular onsite presence at programs and client / supplier meetings across all our destinations, including Hawaii
- Must be based in the Pacific time zone; strong preference for
California
or
Las Vegas
What you’ll own
Overall leadership ofDMC operations: capacity planning, resource allocation, and flawless delivery of all programs in-market.
End-to-end program delivery:you will also manage your own events through hands-on project management, including from concept design with Sales to pre-planning, supplier management and onsite execution.
Operational strategy: design and continuously improve processes, tools, and standards that ensure consistent, high-quality execution across all programs.
People leadership: lead, coach, and develop the operations team, set clear expectations, and foster a culture of accountability, service, and innovation.
Commercial performance: own program budgets and financial performance, oversee pricing inputs, margins, supplier contracts, and program profitability.
Senior client and supplier relationships: act as a key point of contact for strategic clients and hotel/supplier partners, supporting sales in winning and retaining key accounts.
Onsite excellence: provide senior oversight for complex programs, including presence onsite for key movements and high-touch events.
Risk and quality management: anticipate issues, manage escalation, and ensure health, safety, and compliance standards are met across all programs.
Collaboration: partner closely with the CEO and Sales & Operations leadership on growth plans, new product development, and market strategy for all destinations.
· Perform other duties and responsibilities as required.
What you bring
Minimum 5 years’ experience in a
senior DMC operations role
, overseeing multiple programs and teams; strong preference for Hawaii incentive/MICE experience. Candidates without prior DMC experience will not be considered.
Deep understanding of the incentive/MICE market and the unique operational landscape, partners, and logistics of running an event in Hawaii.
Proven ability to run multiple complex programs at once, process large volumes of information, and keep sight of small but critical details.
Proven track record leading operations teams, developing talent, and building a culture of high performance and accountability.
Strong commercial acumen: confident with P&L levers, pricing, supplier negotiations, and program profitability, with strong budgeting and reporting skills, including managing program budgets to profitability.
Exceptional stakeholder skills: credible with senior clients, hotel partners, and suppliers; able to influence, negotiate, and resolve issues calmly under pressure.
Highly organized, with the ability to oversee multiple complex programs concurrently and still sweat the small but critical details.
Comfort in a fast-moving, entrepreneurial environment where you balance strategic thinking with hands-on delivery when required.
What you get · Senior leadership role shaping how Insider Experience grows and operates
· Competitive salary and benefits, aligned with your seniority and impact
· Remote work, with genuine flexibility and focus on work-life balance
· The chance to build and lead a high-performing operations team
· A well-established DMC brand with the agility of a boutique, where your ideas and decisions will be visible and valued
· Full-time position in a small, high-performing team that loves creating extraordinary experiences
#J-18808-Ljbffr
is a boutique DMC that delivers innovative and custom-designed incentive and corporate programs across the United States. This is an opportunity to join our growing team as a senior operations leader in a role where you will own the end-to-end delivery across all programs operating on the mainland and occasionally programs on the Hawaiian Islands.
This role is ideal for an experienced DMC operations leader who knows the LA, Vegas, San Diego / Orange Country & San Francisco markets intimately, is calm under pressure, and can build and scale a high-performing operations team.
Location - Hybrid role with regular onsite presence at programs and client / supplier meetings across all our destinations, including Hawaii
- Must be based in the Pacific time zone; strong preference for
California
or
Las Vegas
What you’ll own
Overall leadership ofDMC operations: capacity planning, resource allocation, and flawless delivery of all programs in-market.
End-to-end program delivery:you will also manage your own events through hands-on project management, including from concept design with Sales to pre-planning, supplier management and onsite execution.
Operational strategy: design and continuously improve processes, tools, and standards that ensure consistent, high-quality execution across all programs.
People leadership: lead, coach, and develop the operations team, set clear expectations, and foster a culture of accountability, service, and innovation.
Commercial performance: own program budgets and financial performance, oversee pricing inputs, margins, supplier contracts, and program profitability.
Senior client and supplier relationships: act as a key point of contact for strategic clients and hotel/supplier partners, supporting sales in winning and retaining key accounts.
Onsite excellence: provide senior oversight for complex programs, including presence onsite for key movements and high-touch events.
Risk and quality management: anticipate issues, manage escalation, and ensure health, safety, and compliance standards are met across all programs.
Collaboration: partner closely with the CEO and Sales & Operations leadership on growth plans, new product development, and market strategy for all destinations.
· Perform other duties and responsibilities as required.
What you bring
Minimum 5 years’ experience in a
senior DMC operations role
, overseeing multiple programs and teams; strong preference for Hawaii incentive/MICE experience. Candidates without prior DMC experience will not be considered.
Deep understanding of the incentive/MICE market and the unique operational landscape, partners, and logistics of running an event in Hawaii.
Proven ability to run multiple complex programs at once, process large volumes of information, and keep sight of small but critical details.
Proven track record leading operations teams, developing talent, and building a culture of high performance and accountability.
Strong commercial acumen: confident with P&L levers, pricing, supplier negotiations, and program profitability, with strong budgeting and reporting skills, including managing program budgets to profitability.
Exceptional stakeholder skills: credible with senior clients, hotel partners, and suppliers; able to influence, negotiate, and resolve issues calmly under pressure.
Highly organized, with the ability to oversee multiple complex programs concurrently and still sweat the small but critical details.
Comfort in a fast-moving, entrepreneurial environment where you balance strategic thinking with hands-on delivery when required.
What you get · Senior leadership role shaping how Insider Experience grows and operates
· Competitive salary and benefits, aligned with your seniority and impact
· Remote work, with genuine flexibility and focus on work-life balance
· The chance to build and lead a high-performing operations team
· A well-established DMC brand with the agility of a boutique, where your ideas and decisions will be visible and valued
· Full-time position in a small, high-performing team that loves creating extraordinary experiences
#J-18808-Ljbffr