Enrollment Bursar Specialist
The City University of New York, New York, NY, United States
Position Details
Reporting to the Bursar Director, the Bursar Specialist serves as a key liaison between the Bursar’s Office and Financial Aid, ensuring accurate application, disbursement, and reconciliation of student financial aid as it relates to tuition and fee charges. This role provides high‑level customer service to students and supports compliance with federal, state, and institutional regulations. The position requires availability to work evenings and occasional Saturdays. It is currently hybrid, involving both remote and on‑site work, and is subject to change based on operational needs.
Review customer accounts to ensure federal, state, institutional, and private financial aid is applied to cover charges due.
Ensure private aid is refunded according to Federal/State rules, to the issuer of the awards.
Understand the disbursement of financial aid in accordance with regulatory and institutional guidelines.
Review and provide guidance on discrepancies related to financial aid awards and billing, as they relate to customer account balances.
Process student refunds resulting from non‑federal aid overpayments.
Maintain compliance with Title IV and TAP regulations, FERPA, and institutional policies.
Respond to student and family inquiries regarding billing, financial aid disbursement, refunds, and account status.
Demonstrate a caring and empathetic approach to all students and their families.
Analyze student accounts to identify errors, overpayments, or missing aid.
Maintain accurate records and documentation in the student information system.
Collaborate with Financial Aid, Registrar, and accounting offices to resolve complex account issues.
Recommend improvements to procedures to enhance accuracy and customer service.
Prepare and present workshops for other offices and students on campus regarding Bursar office processes, payment plans, and other office updates.
Qualifications Bachelor’s degree and four years’ related experience are required.
Preferred Qualifications
Minimum 2 years of Financial Aid office experience.
Master’s degree in business or a related field is highly preferred.
Accountability for highest level of customer service, with care, empathy, and understanding for each situation.
Understanding of financial aid disbursement processes and authorization failure resolution, with working knowledge of Title IV and TAP regulations.
Excellent knowledge of billing, collections, and customer account review in PeopleSoft student financials module.
Working knowledge of the rules guiding the refund process of non‑federal financial aid.
Excellent written and verbal communication skills.
Experience with presentations and workshops to large audiences, online and in person.
CUNY Title Overview
Administers processing, collection, reconciliation and maintenance of student receivables including cashier activities; supervises and approves the refund process.
Reviews student accounts; manages delinquent accounts in collaboration with collection agencies.
Advises students on tuition payment options and resolution processes.
Recommends and implements improvements to office operations; assists with strategic planning.
Serves as a resource reference to interpret and comply with University and College policies.
Prepares analytical and statistical reports for management.
May supervise office operations and/or department budget.
Performs related duties as assigned.
Compensation and Benefits Salary: $61,831–$74,490, commensurate with education and experience. Benefits include health plans, retirement/pension benefits, savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Additional benefits include access to academic, arts, and athletic programs on campus.
Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans, and women to apply. Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job Information Job Title: Enrollment Bursar Specialist
Location: Queensborough Community College
Job Type: Full‑Time
FLSA: Non‑exempt
Higher Education Assistant
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Review customer accounts to ensure federal, state, institutional, and private financial aid is applied to cover charges due.
Ensure private aid is refunded according to Federal/State rules, to the issuer of the awards.
Understand the disbursement of financial aid in accordance with regulatory and institutional guidelines.
Review and provide guidance on discrepancies related to financial aid awards and billing, as they relate to customer account balances.
Process student refunds resulting from non‑federal aid overpayments.
Maintain compliance with Title IV and TAP regulations, FERPA, and institutional policies.
Respond to student and family inquiries regarding billing, financial aid disbursement, refunds, and account status.
Demonstrate a caring and empathetic approach to all students and their families.
Analyze student accounts to identify errors, overpayments, or missing aid.
Maintain accurate records and documentation in the student information system.
Collaborate with Financial Aid, Registrar, and accounting offices to resolve complex account issues.
Recommend improvements to procedures to enhance accuracy and customer service.
Prepare and present workshops for other offices and students on campus regarding Bursar office processes, payment plans, and other office updates.
Qualifications Bachelor’s degree and four years’ related experience are required.
Preferred Qualifications
Minimum 2 years of Financial Aid office experience.
Master’s degree in business or a related field is highly preferred.
Accountability for highest level of customer service, with care, empathy, and understanding for each situation.
Understanding of financial aid disbursement processes and authorization failure resolution, with working knowledge of Title IV and TAP regulations.
Excellent knowledge of billing, collections, and customer account review in PeopleSoft student financials module.
Working knowledge of the rules guiding the refund process of non‑federal financial aid.
Excellent written and verbal communication skills.
Experience with presentations and workshops to large audiences, online and in person.
CUNY Title Overview
Administers processing, collection, reconciliation and maintenance of student receivables including cashier activities; supervises and approves the refund process.
Reviews student accounts; manages delinquent accounts in collaboration with collection agencies.
Advises students on tuition payment options and resolution processes.
Recommends and implements improvements to office operations; assists with strategic planning.
Serves as a resource reference to interpret and comply with University and College policies.
Prepares analytical and statistical reports for management.
May supervise office operations and/or department budget.
Performs related duties as assigned.
Compensation and Benefits Salary: $61,831–$74,490, commensurate with education and experience. Benefits include health plans, retirement/pension benefits, savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Additional benefits include access to academic, arts, and athletic programs on campus.
Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans, and women to apply. Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job Information Job Title: Enrollment Bursar Specialist
Location: Queensborough Community College
Job Type: Full‑Time
FLSA: Non‑exempt
Higher Education Assistant
#J-18808-Ljbffr