Account Manager, Americas
Talos, New York, NY, United States
Account Manager, Americas
Founded in 2018, Talos provides institutional‑grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem, building the most innovative and trusted platform in the world and supporting the entire trading lifecycle.
We are a tight‑knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. Whether in‑office or remote, you’ll be part of a hybrid‑friendly environment where your unique talents and insights will play a crucial role in building something extraordinary.
We are seeking an Account Manager to serve as a strategic partner and primary point of contact between our firm and our clients. In this role, you will develop a deep understanding of each client’s business objectives and leverage these insights to drive successful adoption, integration, and ongoing utilization of our digital asset platform.
You will be responsible for executing a comprehensive account management strategy. From initial onboarding through full integration and ongoing support, you will own the entire post‑contract lifecycle for both new and existing Talos clients, ensuring a seamless and high‑quality client experience.
Working closely with Sales, Product, Solutions, and Engineering teams, you will advocate for client needs, ensuring expectations are consistently exceeded while also contributing to product innovation and roadmap development. You will play a critical role in strengthening client relationships, advising on trading workflows and platform optimization, and delivering sustained, long‑term value.
Additionally, you will support revenue growth initiatives by maintaining accurate forecasts and identifying strategic opportunities for cross‑selling and upselling. By proactively monitoring client engagement and health, you will drive retention, satisfaction, and account expansion.
Responsibilities
Execute and continuously refine the account management strategy, leveraging both qualitative insights and quantitative data.
Own and manage the full post‑contract lifecycle for new and existing Talos clients, from onboarding through ongoing support.
Maintain and manage revenue forecasts, with a focus on identifying cross‑sell and upsell opportunities.
Partner closely with Sales, Product, Solutions, and Engineering teams to ensure client needs are met and represented in product development.
Build and nurture strong client relationships, providing consultative guidance on trading workflows and platform usage.
Drive client value realization while maximizing long‑term contract value.
Monitor and proactively improve overall client health, engagement, and satisfaction.
Qualifications
3+ years of experience in account management or a similar client‑facing role (e.g., Sales Trading, Execution/Algo Sales).
Background in traditional capital markets required.
Experience with electronic trading platforms and workflows.
Demonstrated ability to work with clients to solve complex trading or technology‑related challenges.
Experience managing commercial discussions and/or contract negotiations preferred.
Familiarity with digital assets and crypto markets preferred.
Excellent verbal and written communication skills.
Benefits You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual off‑site events to engage with the wider team.
Equal Opportunity Employer Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.
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We are a tight‑knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. Whether in‑office or remote, you’ll be part of a hybrid‑friendly environment where your unique talents and insights will play a crucial role in building something extraordinary.
We are seeking an Account Manager to serve as a strategic partner and primary point of contact between our firm and our clients. In this role, you will develop a deep understanding of each client’s business objectives and leverage these insights to drive successful adoption, integration, and ongoing utilization of our digital asset platform.
You will be responsible for executing a comprehensive account management strategy. From initial onboarding through full integration and ongoing support, you will own the entire post‑contract lifecycle for both new and existing Talos clients, ensuring a seamless and high‑quality client experience.
Working closely with Sales, Product, Solutions, and Engineering teams, you will advocate for client needs, ensuring expectations are consistently exceeded while also contributing to product innovation and roadmap development. You will play a critical role in strengthening client relationships, advising on trading workflows and platform optimization, and delivering sustained, long‑term value.
Additionally, you will support revenue growth initiatives by maintaining accurate forecasts and identifying strategic opportunities for cross‑selling and upselling. By proactively monitoring client engagement and health, you will drive retention, satisfaction, and account expansion.
Responsibilities
Execute and continuously refine the account management strategy, leveraging both qualitative insights and quantitative data.
Own and manage the full post‑contract lifecycle for new and existing Talos clients, from onboarding through ongoing support.
Maintain and manage revenue forecasts, with a focus on identifying cross‑sell and upsell opportunities.
Partner closely with Sales, Product, Solutions, and Engineering teams to ensure client needs are met and represented in product development.
Build and nurture strong client relationships, providing consultative guidance on trading workflows and platform usage.
Drive client value realization while maximizing long‑term contract value.
Monitor and proactively improve overall client health, engagement, and satisfaction.
Qualifications
3+ years of experience in account management or a similar client‑facing role (e.g., Sales Trading, Execution/Algo Sales).
Background in traditional capital markets required.
Experience with electronic trading platforms and workflows.
Demonstrated ability to work with clients to solve complex trading or technology‑related challenges.
Experience managing commercial discussions and/or contract negotiations preferred.
Familiarity with digital assets and crypto markets preferred.
Excellent verbal and written communication skills.
Benefits You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual off‑site events to engage with the wider team.
Equal Opportunity Employer Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.
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