OEM Account Coordinator
Eaton, Royal Pines, NC, United States
Eaton’s ES AMER NAS division is currently seeking an OEM Account Coordinator. This is a hybrid role located in our Arden, NC facility.
Responsibilities
Fulfill order management related activities for key and strategic OEMs
Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
Identify and implement process improvements
Initiate and reach out by phone and email to field sales and customers. Lead conference calls with stakeholders
Change notice management
Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations
Ability to handle high-pressure, fast-paced environment requiring diligence to detail
Proven analytical and critical thinking skills
Ability to constructively manage conflicts and discrepancies towards positive resolution
Prioritizing customer demand to assist with improved product flow
Work with finance team to resolve customer credit requests
Qualifications Basic Qualifications:
Bachelor’s degree from an accredited institution
Minimum 1 year of customer interaction experience
Experience using Microsoft Applications (Office, Excel, Outlook, etc.)
Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Preferred Qualifications:
Knowledge of CRM software and SAP
Strong written and verbal communication skills
Skills / Position Criteria:
Open to work late shift from 9:00 to 6:00pm on rotational basis
Time management, organization, communication and computer skills
Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
Ability to prioritize multiple tasks
Team player
Strong professional presence
Occasional travel to plants and customer sites required
The expected annual salary range for this role is $56,000 - $83,000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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Responsibilities
Fulfill order management related activities for key and strategic OEMs
Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
Identify and implement process improvements
Initiate and reach out by phone and email to field sales and customers. Lead conference calls with stakeholders
Change notice management
Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations
Ability to handle high-pressure, fast-paced environment requiring diligence to detail
Proven analytical and critical thinking skills
Ability to constructively manage conflicts and discrepancies towards positive resolution
Prioritizing customer demand to assist with improved product flow
Work with finance team to resolve customer credit requests
Qualifications Basic Qualifications:
Bachelor’s degree from an accredited institution
Minimum 1 year of customer interaction experience
Experience using Microsoft Applications (Office, Excel, Outlook, etc.)
Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Preferred Qualifications:
Knowledge of CRM software and SAP
Strong written and verbal communication skills
Skills / Position Criteria:
Open to work late shift from 9:00 to 6:00pm on rotational basis
Time management, organization, communication and computer skills
Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
Ability to prioritize multiple tasks
Team player
Strong professional presence
Occasional travel to plants and customer sites required
The expected annual salary range for this role is $56,000 - $83,000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
#J-18808-Ljbffr