Residential Retention Supervisor & Upsell Coach

A leading communication services provider in Overland Park is seeking a Manager to oversee retention agents. This role focuses on enhancing customer experiences and reducing disconnect rates through effective coaching and monitoring. Candidates should possess at least an Associate degree, have prior call center experience, and be knowledgeable about cable communications products. The position requires flexibility in working hours, including weekends and holidays, and offers an office environment. #J-18808-Ljbffr