Patient Account Representative Team Lead
TEKsystems, Annapolis, MD, United States
Patient Account Representative – Team Lead (Medical Billing)
Location: Annapolis, MD 21401
Workplace Type: Hybrid (3 days onsite / 2 days remote)
Schedule: Monday–Friday
Employment Type: Contract-to-Hire (6 months, strong potential to extend or convert)
Position Overview We are actively seeking an experienced Patient Account Representative – Team Lead to support a high-performing hospital-based Patient Financial Services team. This role is ideal for a senior-level medical billing or accounts receivable professional who has taken on informal or formal lead responsibilities and wants to function as a subject matter expert without direct HR management duties. The Team Lead will focus on hospital billing, Medicare accounts receivable, denials, and appeals, while also supporting workflow coordination, work queues, and best practices within the team. This role plays a critical part in protecting revenue, ensuring compliance, and driving timely reimbursement.
Key Responsibilities
Perform follow-up on third‑party payer accounts receivable, with strong emphasis on Medicare hospital billing
Work and resolve hospital denials and appeals, including corrected claims and documentation submissions
Set up and manage work queues, denials, and reporting within EPIC
Ensure accurate claims submission, billing, and collections to maximize cash flow and reduce financial risk
Perform admissions and accounts review, resolve payment discrepancies, and support reimbursement accuracy
Act as a liaison between patients, internal departments, payors, and Patient Financial Services teammates
Obtain insurance information and ensure proper authorizations are in place for billed services
Facilitate resolution of third‑party receivables by contacting payors and external departments
Post payments, denials, contractual adjustments, and reconcile accounts as needed
Ensure compliance with state, federal, and third‑party payer billing and reimbursement requirements
Stay current with regulatory, Medicare, and payer‑specific billing guidelines
Provide guidance and support to team members while serving as a billing and AR subject matter expert
Follow standard work processes for AR follow‑up, reporting, and documentation
Required Qualifications
High School Diploma or higher
Minimum 2 years of hospital accounts receivable experience
Minimum 2 years of hospital billing experience
Minimum 2 years of experience working hospital denials and appeals
Strong, expert-level Medicare payor experience (required)
Hands‑on experience working in EPIC
Solid understanding of medical billing, revenue cycle operations, and reimbursement workflows
Strong analytical, problem‑solving, and follow‑up skills
Preferred Qualifications
Prior experience serving as a senior or lead-level patient account representative
Experience supporting high‑volume hospital billing environments
Familiarity with Blue Cross Blue Shield and other commercial payors
Strong communication skills and ability to collaborate across departments
Work Environment
Hybrid schedule after onboarding: 3 days onsite (Tuesday, Wednesday, Friday) and 2 days remote
Professional, structured hospital revenue cycle environment
Fast‑paced setting focused on accuracy, accountability, and teamwork
Compensation & Benefits
Pay Range: $18.00–$27.00/hour (based on experience)
Overtime eligible
Benefits may include medical, dental, vision, 401(k), HSA, life insurance, disability coverage, PTO, and employee assistance programs (eligibility requirements apply)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline: anticipated to close on Apr 27, 2026.
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Location: Annapolis, MD 21401
Workplace Type: Hybrid (3 days onsite / 2 days remote)
Schedule: Monday–Friday
Employment Type: Contract-to-Hire (6 months, strong potential to extend or convert)
Position Overview We are actively seeking an experienced Patient Account Representative – Team Lead to support a high-performing hospital-based Patient Financial Services team. This role is ideal for a senior-level medical billing or accounts receivable professional who has taken on informal or formal lead responsibilities and wants to function as a subject matter expert without direct HR management duties. The Team Lead will focus on hospital billing, Medicare accounts receivable, denials, and appeals, while also supporting workflow coordination, work queues, and best practices within the team. This role plays a critical part in protecting revenue, ensuring compliance, and driving timely reimbursement.
Key Responsibilities
Perform follow-up on third‑party payer accounts receivable, with strong emphasis on Medicare hospital billing
Work and resolve hospital denials and appeals, including corrected claims and documentation submissions
Set up and manage work queues, denials, and reporting within EPIC
Ensure accurate claims submission, billing, and collections to maximize cash flow and reduce financial risk
Perform admissions and accounts review, resolve payment discrepancies, and support reimbursement accuracy
Act as a liaison between patients, internal departments, payors, and Patient Financial Services teammates
Obtain insurance information and ensure proper authorizations are in place for billed services
Facilitate resolution of third‑party receivables by contacting payors and external departments
Post payments, denials, contractual adjustments, and reconcile accounts as needed
Ensure compliance with state, federal, and third‑party payer billing and reimbursement requirements
Stay current with regulatory, Medicare, and payer‑specific billing guidelines
Provide guidance and support to team members while serving as a billing and AR subject matter expert
Follow standard work processes for AR follow‑up, reporting, and documentation
Required Qualifications
High School Diploma or higher
Minimum 2 years of hospital accounts receivable experience
Minimum 2 years of hospital billing experience
Minimum 2 years of experience working hospital denials and appeals
Strong, expert-level Medicare payor experience (required)
Hands‑on experience working in EPIC
Solid understanding of medical billing, revenue cycle operations, and reimbursement workflows
Strong analytical, problem‑solving, and follow‑up skills
Preferred Qualifications
Prior experience serving as a senior or lead-level patient account representative
Experience supporting high‑volume hospital billing environments
Familiarity with Blue Cross Blue Shield and other commercial payors
Strong communication skills and ability to collaborate across departments
Work Environment
Hybrid schedule after onboarding: 3 days onsite (Tuesday, Wednesday, Friday) and 2 days remote
Professional, structured hospital revenue cycle environment
Fast‑paced setting focused on accuracy, accountability, and teamwork
Compensation & Benefits
Pay Range: $18.00–$27.00/hour (based on experience)
Overtime eligible
Benefits may include medical, dental, vision, 401(k), HSA, life insurance, disability coverage, PTO, and employee assistance programs (eligibility requirements apply)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline: anticipated to close on Apr 27, 2026.
#J-18808-Ljbffr