Senior Account Manager, Brand Practice

Who We Are
At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world‑class brands, sports franchises, fashion icons, and mission‑driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.

We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward‑thinking approach—honoring the past while making it relevant for today and meaningful for the future.

Location:

(Remote) Indianapolis, IN; Cincinnati, OH; Chicago, IL; New Jersey, New York, Connecticut - travel required for client visits/ meetings.

Role Overview
We are looking to hire a Senior Account Manager, Brand Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth.

This role partners closely with the Managing Director, Brand Practice to shape account strategy, ensure strong performance, and deliver long‑term client value.

What You’ll Do
Client Ownership & Relationship Management

Serve as the primary point of contact for assigned Brand clients, owning day‑to‑day relationships and overall account performance.

Managing 10-15 accounts approximately at one time

Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust

Lead client communications, including regular updates, reporting, and executive‑ready presentations

Develop a deep understanding of client business objectives, brand positioning, and communication strategies

Account Strategy & Growth

Partner with the Managing Director to shape account strategy and identify growth opportunities

Drive retention and organic growth within assigned accounts

Support proposal development and present strategic recommendations to clients

Identify new opportunities and collaborate with internal teams to scope and develop solutions

Program Execution & Delivery

Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations

Coordinate cross‑functional teams (archival, research, project management, creative, media, finance, billing)

Set and manage client expectations while aligning internal resources

Ensure quality control of deliverables prior to client delivery

Operational Leadership

Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently

Proactively identify risks, gaps, and opportunities within accounts

Develop clear account briefs and internal updates to ensure alignment

Provide direction and context to teams to support successful execution

What You’ll Bring

Experience in a marketing agency, consulting, or client services environment

Proven track record of managing client relationships and delivering programs

Strong verbal and written communication skills, including client‑facing presentations

Experience working across cross‑functional teams

Ability to influence without direct authority

Ability to travel for business needs as per organizational requirements.

Key Competencies

Client Leadership:

Owns client relationships and outcomes with accountability

Strategic Thinking:

Connects client goals to actionable strategies

Relationship Building:

Establishes trust and credibility with stakeholders

Execution Excellence:

Drives high‑quality, on‑time delivery

Communication & Influence:

Communicates effectively across stakeholders

Cross‑Functional Collaboration:

Aligns teams to deliver cohesive outcomes

Commercial Acumen:

Identifies and drives growth opportunities

Organization & Prioritization:

Manages multiple priorities with strong attention to detail

Success Metrics

Client retention and satisfaction across assigned accounts

Organic growth within managed accounts

Quality and consistency of delivery

Effectiveness of client communication and relationship management

Ability to successfully manage moderately complex accounts

Ways of Working

Operates as a primary account owner for assigned Brand clients

Partners closely with the Managing Director for strategic alignment

Works independently while escalating complex or high‑risk situations as needed

Balances client needs, delivery execution, and growth opportunities

Maintains a proactive, accountable, and solutions‑oriented approach

Impact
This role plays a critical part in strengthening client relationships and ensuring consistent, high‑quality delivery across accounts, contributing directly to retention, growth, and the overall success of Brand Practice.

Competitive salary

Comprehensive medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Opportunities for professional growth and development

Equal Opportunity Employer
Heritage Werks is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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