Senior Representative - Insurance Resolution
Ally, Lewisville, TX, United States
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.
Work Schedule: Ally designates roles as (1) fully on‑site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity The Insurance Resolution Senior Rep will be working directly with customers who have suffered a total loss of their vehicle due to an accident or other event. You will assist them as they navigate through the insurance claims process, and will utilize your critical thinking that directly results in dollars lost or recovered for Ally. Additionally, you will be expected to participate and / or lead one of our various internal associate led products to showcase and grow your leadership and problem solving skillset. You will also be responsible for side x side and on the job training of new associates that join the team.
Work Itself
Educate customers on the total loss process and help navigate the total loss process.
Conduct research to provide accurate documentation to insurance and GAP companies
Interact optimally with internal and external clients
Used critical thinking and problem‑solving skills to for a one call resolution
Ability to work a high volume of accounts with a high degree of accuracy
Must thrive in a fast‑paced, busy environment
Ability to proactively collaborate with vendors and other Ally departments
Adhere DPA and idle goals
Minimum Qualifications
Entry level
High school Diploma or GED equivalent
Preferred Qualifications
Collections / Remarketing / Repossessions experience strong preference
Excellent listening, verbal, and written communication skills.
Strong attention to detail and professional phone etiquette.
Excellent written and oral communication skills
Ability to proactively collaborate with vendors and other Ally departments
Ability to work a high volume of accounts with a high degree of accuracy
HS diploma or equivalent required.
Proficiency with Microsoft Windows and internet‑based applications required.
Benefits
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part‑time status and management level).
Planning for the Future: plan for the near and long term with an industry‑leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short‑and long‑term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back‑up child and adult/elder care days and childcare discounts.
Work‑Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range : $49,920 - $62,732.8 USD. An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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Work Schedule: Ally designates roles as (1) fully on‑site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity The Insurance Resolution Senior Rep will be working directly with customers who have suffered a total loss of their vehicle due to an accident or other event. You will assist them as they navigate through the insurance claims process, and will utilize your critical thinking that directly results in dollars lost or recovered for Ally. Additionally, you will be expected to participate and / or lead one of our various internal associate led products to showcase and grow your leadership and problem solving skillset. You will also be responsible for side x side and on the job training of new associates that join the team.
Work Itself
Educate customers on the total loss process and help navigate the total loss process.
Conduct research to provide accurate documentation to insurance and GAP companies
Interact optimally with internal and external clients
Used critical thinking and problem‑solving skills to for a one call resolution
Ability to work a high volume of accounts with a high degree of accuracy
Must thrive in a fast‑paced, busy environment
Ability to proactively collaborate with vendors and other Ally departments
Adhere DPA and idle goals
Minimum Qualifications
Entry level
High school Diploma or GED equivalent
Preferred Qualifications
Collections / Remarketing / Repossessions experience strong preference
Excellent listening, verbal, and written communication skills.
Strong attention to detail and professional phone etiquette.
Excellent written and oral communication skills
Ability to proactively collaborate with vendors and other Ally departments
Ability to work a high volume of accounts with a high degree of accuracy
HS diploma or equivalent required.
Proficiency with Microsoft Windows and internet‑based applications required.
Benefits
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part‑time status and management level).
Planning for the Future: plan for the near and long term with an industry‑leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short‑and long‑term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back‑up child and adult/elder care days and childcare discounts.
Work‑Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range : $49,920 - $62,732.8 USD. An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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