Director, Dealer Relations
S&P Global, Sacramento, CA, United States
Key Responsibilities
Lead dealer relationship management & retention, focusing on customer success and long‑term engagement. Identify upselling opportunities and additional revenue streams.
Develop territory strategy and leverage data‑driven insights to uncover opportunities and address challenges. Monitor engagement levels using analytics for proactive support and expansion.
Contribute to product launch planning and roll‑outs, guide Dealer Relations Managers on training and continuous improvement initiatives. Communicate product functionalities and advocate for additional services aligned with client needs.
Support regional and enterprise group needs to maximize client success. Develop and implement targeted upsell strategies with customized presentations and value propositions.
Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence. Provide regular feedback and hold team members accountable for performance.
Collaborate cross‑functionally with Product Development, Marketing, Sales and Operations to stay informed of product updates and achieve growth targets.
Ensure initiatives are executed within budget, monitor expenditures, and act as primary contact for escalated issues, ensuring adherence to service level agreements.
Conduct ongoing reviews of customer accounts to assess and enhance product value. Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.
Key Qualities & Competencies
Solutions‑oriented & client‑centric mindset with deep understanding of customer challenges.
Strong leadership and accountability; ability to inspire and develop teams.
Commitment to continuous learning and professional growth.
Customer‑centric focus with proactive drive to meet client needs.
Excellent communication skills—able to convey complex information clearly and persuasively.
Who You Are
At least 5 years of professional experience in sales, marketing or customer service within the automotive industry.
Prior management experience leading and managing field teams.
Extensive experience working with software solutions and artificial intelligence.
Fast‑thinking, hard‑working, and able to drive change.
Strong verbal and written communication skills.
Ability to develop deep consultative relationships and negotiate effectively to achieve win‑win solutions.
Capable of fostering a strong, positive culture as a leader and proactively soliciting feedback.
Regularly assess performance and adapt work to achieve better results.
Passionate, enthusiastic, and possessing a "can‑do" attitude.
Visibly vested interest in the company’s success.
Expected Hours & Location Full‑time position, Monday through Friday. Requires 70%‑80% travel within the region and nationally. A valid driver’s license with no restrictions is required.
Locations considered: North Carolina, South Carolina, Georgia.
Equal Opportunity Employer We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, military veteran status, or any other state or federal protected characteristic.
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Lead dealer relationship management & retention, focusing on customer success and long‑term engagement. Identify upselling opportunities and additional revenue streams.
Develop territory strategy and leverage data‑driven insights to uncover opportunities and address challenges. Monitor engagement levels using analytics for proactive support and expansion.
Contribute to product launch planning and roll‑outs, guide Dealer Relations Managers on training and continuous improvement initiatives. Communicate product functionalities and advocate for additional services aligned with client needs.
Support regional and enterprise group needs to maximize client success. Develop and implement targeted upsell strategies with customized presentations and value propositions.
Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence. Provide regular feedback and hold team members accountable for performance.
Collaborate cross‑functionally with Product Development, Marketing, Sales and Operations to stay informed of product updates and achieve growth targets.
Ensure initiatives are executed within budget, monitor expenditures, and act as primary contact for escalated issues, ensuring adherence to service level agreements.
Conduct ongoing reviews of customer accounts to assess and enhance product value. Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.
Key Qualities & Competencies
Solutions‑oriented & client‑centric mindset with deep understanding of customer challenges.
Strong leadership and accountability; ability to inspire and develop teams.
Commitment to continuous learning and professional growth.
Customer‑centric focus with proactive drive to meet client needs.
Excellent communication skills—able to convey complex information clearly and persuasively.
Who You Are
At least 5 years of professional experience in sales, marketing or customer service within the automotive industry.
Prior management experience leading and managing field teams.
Extensive experience working with software solutions and artificial intelligence.
Fast‑thinking, hard‑working, and able to drive change.
Strong verbal and written communication skills.
Ability to develop deep consultative relationships and negotiate effectively to achieve win‑win solutions.
Capable of fostering a strong, positive culture as a leader and proactively soliciting feedback.
Regularly assess performance and adapt work to achieve better results.
Passionate, enthusiastic, and possessing a "can‑do" attitude.
Visibly vested interest in the company’s success.
Expected Hours & Location Full‑time position, Monday through Friday. Requires 70%‑80% travel within the region and nationally. A valid driver’s license with no restrictions is required.
Locations considered: North Carolina, South Carolina, Georgia.
Equal Opportunity Employer We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, marital status, military veteran status, or any other state or federal protected characteristic.
#J-18808-Ljbffr