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AI Solutions Architect: Bot Strategy & CX Excellence

Mercury, San Francisco, CA, United States


A leading fintech company is seeking an AI Solutions Architect to enhance customer interactions through chatbots and AI agents. The role involves defining strategies for bot implementation, optimizing workflows, and conducting performance reviews. The ideal candidate should have 1-3 years in AI agent configuration and over 5 years in customer support operations. This position offers a competitive salary and equity package, aiming for operational excellence and innovation. #J-18808-Ljbffr