Senior Customer Business Executive
WalkMe, San Francisco, CA, United States
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
The Senior Customer Business Executive is responsible for owning and growing strategic existing accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization. This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption. You will act as a trusted strategic partner to customers, ensuring long‑term account sustainability through strong adoption, renewal leadership, and growth initiatives.
What You’ll Own
Strategic Account Leadership
Own and manage a portfolio of high‑value strategic customer accounts.
Develop and execute long‑term account strategies that align WalkMe capabilities with customer business priorities.
Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.
Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.
Executive Relationship Management
Build trusted relationships with C‑level and senior business stakeholders.
Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.
Platform Expertise & Solution Strategy
Maintain strong functional knowledge of the WalkMe platform.
Work with customers to design scalable adoption strategies and high‑value use cases.
Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
Partner with internal technical teams where deeper implementation support is required.
Revenue Ownership & Growth
Own renewals and expansion strategy across your account portfolio.
Identify and drive upsell and cross‑sell opportunities by expanding WalkMe usage into new departments, processes, and systems.
Protect and grow recurring revenue through proactive engagement and account health management.
Adoption & Value Realization
Ensure customers achieve clear, measurable outcomes from WalkMe adoption.
Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.
Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.
What You Need to Succeed
Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
Proven ability to manage and grow complex enterprise accounts.
Strong capability to operate at both executive and technical levels.
Experience driving large renewals and expansion opportunities.
Exceptional presentation, storytelling, and stakeholder engagement skills.
Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).
Experience influencing cross‑functional customer stakeholders in complex organizations.
Strategic Enterprise Account Management
Executive Stakeholder Engagement
Commercial Growth & Expansion
Digital Transformation Advisory
Platform Adoption Strategy
Value Realization & ROI Storytelling
Success measured through strategic account growth and expansion.
Enterprise platform adoption.
Renewal performance and revenue retention.
Executive stakeholder engagement.
Customer advocacy and long‑term partnership strength.
The OTE for this role is between $250,000 and $260,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
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Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
The Senior Customer Business Executive is responsible for owning and growing strategic existing accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization. This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption. You will act as a trusted strategic partner to customers, ensuring long‑term account sustainability through strong adoption, renewal leadership, and growth initiatives.
What You’ll Own
Strategic Account Leadership
Own and manage a portfolio of high‑value strategic customer accounts.
Develop and execute long‑term account strategies that align WalkMe capabilities with customer business priorities.
Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.
Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.
Executive Relationship Management
Build trusted relationships with C‑level and senior business stakeholders.
Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.
Platform Expertise & Solution Strategy
Maintain strong functional knowledge of the WalkMe platform.
Work with customers to design scalable adoption strategies and high‑value use cases.
Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
Partner with internal technical teams where deeper implementation support is required.
Revenue Ownership & Growth
Own renewals and expansion strategy across your account portfolio.
Identify and drive upsell and cross‑sell opportunities by expanding WalkMe usage into new departments, processes, and systems.
Protect and grow recurring revenue through proactive engagement and account health management.
Adoption & Value Realization
Ensure customers achieve clear, measurable outcomes from WalkMe adoption.
Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.
Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.
What You Need to Succeed
Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
Proven ability to manage and grow complex enterprise accounts.
Strong capability to operate at both executive and technical levels.
Experience driving large renewals and expansion opportunities.
Exceptional presentation, storytelling, and stakeholder engagement skills.
Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).
Experience influencing cross‑functional customer stakeholders in complex organizations.
Strategic Enterprise Account Management
Executive Stakeholder Engagement
Commercial Growth & Expansion
Digital Transformation Advisory
Platform Adoption Strategy
Value Realization & ROI Storytelling
Success measured through strategic account growth and expansion.
Enterprise platform adoption.
Renewal performance and revenue retention.
Executive stakeholder engagement.
Customer advocacy and long‑term partnership strength.
The OTE for this role is between $250,000 and $260,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
#J-18808-Ljbffr