Tour Guide & Wine Ambassador
Freixenet Copestick, Sussex, WI, United States
Overview
We’re hiring a Tour Guide & Wine Ambassador (5-month fixed term contract) to join our team! This is an exciting opportunity to play a key role in delivering exceptional visitor experiences, bringing the story of Bolney Wine Estate to life, and helping to drive guest engagement, on-site sales, and Wine Club growth.
At Bolney Wine Estate, we showcase the very best of English wine, warm hospitality, and the beauty of our Sussex estate. Our Tours team is at the heart of this experience, creating memorable, engaging visits that connect guests to our history, winemaking processes, and the wider English wine industry.
In this role, you’ll provide a personalised welcome to every guest, delivering engaging tours, promoting our products and Wine Club, and ensuring each visitor leaves feeling inspired, valued, and connected to the Bolney brand.
This is a fantastic opportunity for someone who enjoys working with people, has a passion for storytelling, and thrives in a customer-facing, fast-paced environment.
Salary:
Between £8 and £12.99 hour
Location:
Sussex
Responsibilities
Deliver engaging and informative tours covering Bolney’s history, production processes, and the English wine industry
Create a warm, welcoming, and inclusive atmosphere for all guests
Provide excellent hosting and customer service throughout the visitor experience
Promote the Wine Club confidently and encourage guest sign-ups
Promote tour-specific offers and support on-site product sales
Handle transactions accurately and support retail operations
Identify sales trends and opportunities, sharing insights with the Tours Lead
Support smooth day-to-day tour operations and visitor flow
Qualifications
A warm, friendly, and professional manner
Strong presentation, communication, and teamwork skills
Confidence in speaking to groups and delivering engaging experiences
Ability to remain calm and organised during busy periods
Flexible availability, including weekends, evenings, and event days
A genuine interest in wine and willingness to learn
Right to work in the UK
Ability to travel to a rural location
A proactive, positive attitude and willingness to get stuck in
What we offer
25 days annual leave (FTE) + birthday day off + public holidays
Enhanced company pension contributions
Enhanced maternity pay (13 weeks full pay)
Paternity pay (2 weeks full pay)
EV salary sacrifice scheme
This contract has an initial contract length of 5 months, and you will be requred to work evenings & weekends.
We welcome applications from candidates who do not meet 100% of the requirements.
#J-18808-Ljbffr
At Bolney Wine Estate, we showcase the very best of English wine, warm hospitality, and the beauty of our Sussex estate. Our Tours team is at the heart of this experience, creating memorable, engaging visits that connect guests to our history, winemaking processes, and the wider English wine industry.
In this role, you’ll provide a personalised welcome to every guest, delivering engaging tours, promoting our products and Wine Club, and ensuring each visitor leaves feeling inspired, valued, and connected to the Bolney brand.
This is a fantastic opportunity for someone who enjoys working with people, has a passion for storytelling, and thrives in a customer-facing, fast-paced environment.
Salary:
Between £8 and £12.99 hour
Location:
Sussex
Responsibilities
Deliver engaging and informative tours covering Bolney’s history, production processes, and the English wine industry
Create a warm, welcoming, and inclusive atmosphere for all guests
Provide excellent hosting and customer service throughout the visitor experience
Promote the Wine Club confidently and encourage guest sign-ups
Promote tour-specific offers and support on-site product sales
Handle transactions accurately and support retail operations
Identify sales trends and opportunities, sharing insights with the Tours Lead
Support smooth day-to-day tour operations and visitor flow
Qualifications
A warm, friendly, and professional manner
Strong presentation, communication, and teamwork skills
Confidence in speaking to groups and delivering engaging experiences
Ability to remain calm and organised during busy periods
Flexible availability, including weekends, evenings, and event days
A genuine interest in wine and willingness to learn
Right to work in the UK
Ability to travel to a rural location
A proactive, positive attitude and willingness to get stuck in
What we offer
25 days annual leave (FTE) + birthday day off + public holidays
Enhanced company pension contributions
Enhanced maternity pay (13 weeks full pay)
Paternity pay (2 weeks full pay)
EV salary sacrifice scheme
This contract has an initial contract length of 5 months, and you will be requred to work evenings & weekends.
We welcome applications from candidates who do not meet 100% of the requirements.
#J-18808-Ljbffr