Senior Director Digital Operations (6 month Limited Time Duration)
adidas, Portland, OR, United States
Purpose & Overall Relevance For The Organization
The Senior Director Digital Operations will lead the holistic operations function within eCommerce for the market and will be responsible for steering, managing, and optimizing our Operations eCommerce team. This role is the catalyst for Operational Excellence within the eCom function. Operational excellence in this context spans from the technical platforms, direct customer touchpoints, Payment and Risk, Post Order & Partner Program, Omnichannel, and all supporting business processes. This position is expected to both enable and drive top‑line sales and bottom‑line efficiency through the implementation and management of best‑in‑class operational practices.
Key Responsibilities
Lead the business operations team, including platform operations, Payment and risk, Post order operations (eCom & Marketplace Partners), and all eCommerce market operations to achieve target KPIs for each function and contribute substantially to team objectives.
Responsible for the day‑to‑day business operations of the eCommerce platform and the technical/business operation of our third parties.
Define operational strategy in all relevant areas, including but not limited to payment, risk, platform operations, hype moments, campaign, Omnichannel and order management.
Serve as champion for operational excellence in non‑operationally focused projects. Ensure projects delivered have considered operational best practices and align with our operating model and resource plans.
Lead definition of operational best practices as they relate to platform and platform tools.
Ensure success of the eCommerce platform operations and strategy through definition and constant monitoring of KPIs. Provide necessary visibility of KPIs to internal and external stakeholders.
Lead a high‑performing team including mentoring, coaching and guiding.
Key Relationships
Global Digital, IT Tech Service management & Omni services
Market eCommerce team (Buying, planning, analytics, Experience, Customer Service, Programs, Product Launch)
Market adidas teams (Supply chain, Tech, Finance etc.)
Global eCommerce team
External agencies, Middleware Integrators and Technology Partners
Knowledge, Skills and Abilities
Expert‑level proficiency in Branded Commerce with best practices and operations, with deep understanding of digital commerce ecosystems and performance levers.
Exceptional ability to communicate and present complex or sensitive topics to executive leadership and key stakeholders to drive alignment, clarity, and informed decision‑making.
Strong capability to build and leverage cross‑functional relationships, fostering collaboration and influence across diverse teams and functions.
Proven experience in leading, motivating, and developing teams, including coaching, guiding, and empowering team members to achieve exceptional results.
Demonstrated ability to adapt to change, make sound decisions, and act confidently amid risk and uncertainty.
Holistic, strategic thinker with ability to design and execute end‑to‑end strategies and initiatives across multiple business functions.
Advanced proficiency in Microsoft Office Suite and related digital productivity tools, including experience in AI.
Solid knowledge of risk management, payment operations, and fraud prevention/analysis.
Highly organized and detail‑oriented, with proven experience setting priorities, driving timelines, and delivering results in fast‑paced operational and project environments.
Experienced in planning and managing large‑scale budgets across channels while achieving ambitious growth and efficiency targets.
Minimum Qualifications
University degree in a technical or business discipline.
5‑7 years working experience with eCommerce operations in areas such as Post order, Platform Operations, Campaign Operations, payment and risk management, in an online consumer‑facing high‑transaction environment.
7‑8 years experience in eCom and/or retail or business operations in some capacity.
5+ years experience leading large teams.
Work Location & Policy Role based in Portland, OR. Hybrid work policy requires attendance in the office Monday through Thursday, with flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or in‑person presentation, in‑office attendance is required even on Friday. Occasionally, after‑traditional business hours or weekend work may be required.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
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Key Responsibilities
Lead the business operations team, including platform operations, Payment and risk, Post order operations (eCom & Marketplace Partners), and all eCommerce market operations to achieve target KPIs for each function and contribute substantially to team objectives.
Responsible for the day‑to‑day business operations of the eCommerce platform and the technical/business operation of our third parties.
Define operational strategy in all relevant areas, including but not limited to payment, risk, platform operations, hype moments, campaign, Omnichannel and order management.
Serve as champion for operational excellence in non‑operationally focused projects. Ensure projects delivered have considered operational best practices and align with our operating model and resource plans.
Lead definition of operational best practices as they relate to platform and platform tools.
Ensure success of the eCommerce platform operations and strategy through definition and constant monitoring of KPIs. Provide necessary visibility of KPIs to internal and external stakeholders.
Lead a high‑performing team including mentoring, coaching and guiding.
Key Relationships
Global Digital, IT Tech Service management & Omni services
Market eCommerce team (Buying, planning, analytics, Experience, Customer Service, Programs, Product Launch)
Market adidas teams (Supply chain, Tech, Finance etc.)
Global eCommerce team
External agencies, Middleware Integrators and Technology Partners
Knowledge, Skills and Abilities
Expert‑level proficiency in Branded Commerce with best practices and operations, with deep understanding of digital commerce ecosystems and performance levers.
Exceptional ability to communicate and present complex or sensitive topics to executive leadership and key stakeholders to drive alignment, clarity, and informed decision‑making.
Strong capability to build and leverage cross‑functional relationships, fostering collaboration and influence across diverse teams and functions.
Proven experience in leading, motivating, and developing teams, including coaching, guiding, and empowering team members to achieve exceptional results.
Demonstrated ability to adapt to change, make sound decisions, and act confidently amid risk and uncertainty.
Holistic, strategic thinker with ability to design and execute end‑to‑end strategies and initiatives across multiple business functions.
Advanced proficiency in Microsoft Office Suite and related digital productivity tools, including experience in AI.
Solid knowledge of risk management, payment operations, and fraud prevention/analysis.
Highly organized and detail‑oriented, with proven experience setting priorities, driving timelines, and delivering results in fast‑paced operational and project environments.
Experienced in planning and managing large‑scale budgets across channels while achieving ambitious growth and efficiency targets.
Minimum Qualifications
University degree in a technical or business discipline.
5‑7 years working experience with eCommerce operations in areas such as Post order, Platform Operations, Campaign Operations, payment and risk management, in an online consumer‑facing high‑transaction environment.
7‑8 years experience in eCom and/or retail or business operations in some capacity.
5+ years experience leading large teams.
Work Location & Policy Role based in Portland, OR. Hybrid work policy requires attendance in the office Monday through Thursday, with flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or in‑person presentation, in‑office attendance is required even on Friday. Occasionally, after‑traditional business hours or weekend work may be required.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
#J-18808-Ljbffr