S/4HANA IS-Oil and Gas P2P Consultant
Exain Labs, Houston, TX, United States
We are seeking a Houston-based, client-facing SAP S/4HANA P2P (MM) Application Support Consultant with IS-Oil expertise to manage day-to-day support operations, BAU activities, and stakeholder communication in a live Oil & Gas environment.
The consultant will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring seamless business operations.
The ideal candidate will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring smooth business operations and high system reliability.
Key Responsibilities 1. Client Engagement & Communication
Act as a primary point of contact for business users and client stakeholders
Manage day-to-day communication with client teams, ensuring clarity and timely updates
Lead/participate in daily stand‑ups, triage calls, and status meetings
Provide functional advisory and business‑friendly solutions to client issues
Build strong relationships with business users and ensure high customer satisfaction
2. Application Support & BAU Operations (L2/L3)
Handle day‑to‑day incidents, service requests, and BAU activities
Ensure timely resolution of tickets within defined SLAs
Perform root cause analysis (RCA) and implement preventive measures
Ensure business continuity with minimal disruption
3. Coordination with Onshore–Offshore Teams
Work closely with global delivery teams (onshore & offshore)
Coordinate task assignments, track progress, and ensure seamless handoffs across time zones
Act as a bridge between client and offshore teams for issue resolution
Ensure proper documentation, knowledge transfer, and collaboration
4. Incident, Problem & Change Management
Manage high‑priority (P1/P2) incidents and escalations effectively
Participate in incident triage and problem management discussions
Support change requests (CRs), enhancements, and defect fixes
Follow and enforce ITIL processes (Incident, Problem, Change Management)
5. IS‑Oil & Gas Functional Support
Support industry‑specific Oil & Gas procurement and logistics processes
Handle issues related:
Hydrocarbon procurement
Bulk inventory & storage
Transportation and terminal operations
Ensure system processes align with industry standards and compliance
6. Enhancements & Continuous Improvement
Identify and implement process improvements and automation opportunities
Prepare functional specifications (RICEFW) for enhancements
Drive efficiency and optimization in procurement operations
7. Testing & Release Support
Support SIT/UAT cycles and regression testing
Coordinate with teams for transport movement and release deployments
Validate fixes before production release
Required Skills & Qualifications Functional Expertise
Strong experience in SAP S/4HANA MM – P2P Support (AMS environment)
Deep knowledge of procurement lifecycle:
Inventory and Vendor Management
MM‑FI integration
Industry Experience
Understanding of energy sector supply chain and procurement processes
Support & Coordination Skills
Client‑facing roles
Handling day‑to‑day incidents and BAU activities
Working with onshore/offshore delivery models
Experience with ticketing tools (ServiceNow, Jira, etc.)
Technical Knowledge
Exposure to:
SAP Fiori applications
Interfaces (IDocs, APIs)
Basic debugging and coordination with ABAP teams
Soft Skills (Critical for this Role)
Excellent communication and stakeholder management skills
Strong ownership and accountability mindset
Ability to handle pressure in a production support environment
Proactive and solution‑oriented approach
Preferred Qualifications
SAP S/4HANA MM Certification
Experience with SAP Ariba (support/integration)
Exposure to global AMS delivery models
Work Model
Hybrid (Houston)
2 days onsite (mandatory)
3 days remote
Flexibility for on‑call support / weekend releases (if required)
#J-18808-Ljbffr
The consultant will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring seamless business operations.
The ideal candidate will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring smooth business operations and high system reliability.
Key Responsibilities 1. Client Engagement & Communication
Act as a primary point of contact for business users and client stakeholders
Manage day-to-day communication with client teams, ensuring clarity and timely updates
Lead/participate in daily stand‑ups, triage calls, and status meetings
Provide functional advisory and business‑friendly solutions to client issues
Build strong relationships with business users and ensure high customer satisfaction
2. Application Support & BAU Operations (L2/L3)
Handle day‑to‑day incidents, service requests, and BAU activities
Ensure timely resolution of tickets within defined SLAs
Perform root cause analysis (RCA) and implement preventive measures
Ensure business continuity with minimal disruption
3. Coordination with Onshore–Offshore Teams
Work closely with global delivery teams (onshore & offshore)
Coordinate task assignments, track progress, and ensure seamless handoffs across time zones
Act as a bridge between client and offshore teams for issue resolution
Ensure proper documentation, knowledge transfer, and collaboration
4. Incident, Problem & Change Management
Manage high‑priority (P1/P2) incidents and escalations effectively
Participate in incident triage and problem management discussions
Support change requests (CRs), enhancements, and defect fixes
Follow and enforce ITIL processes (Incident, Problem, Change Management)
5. IS‑Oil & Gas Functional Support
Support industry‑specific Oil & Gas procurement and logistics processes
Handle issues related:
Hydrocarbon procurement
Bulk inventory & storage
Transportation and terminal operations
Ensure system processes align with industry standards and compliance
6. Enhancements & Continuous Improvement
Identify and implement process improvements and automation opportunities
Prepare functional specifications (RICEFW) for enhancements
Drive efficiency and optimization in procurement operations
7. Testing & Release Support
Support SIT/UAT cycles and regression testing
Coordinate with teams for transport movement and release deployments
Validate fixes before production release
Required Skills & Qualifications Functional Expertise
Strong experience in SAP S/4HANA MM – P2P Support (AMS environment)
Deep knowledge of procurement lifecycle:
Inventory and Vendor Management
MM‑FI integration
Industry Experience
Understanding of energy sector supply chain and procurement processes
Support & Coordination Skills
Client‑facing roles
Handling day‑to‑day incidents and BAU activities
Working with onshore/offshore delivery models
Experience with ticketing tools (ServiceNow, Jira, etc.)
Technical Knowledge
Exposure to:
SAP Fiori applications
Interfaces (IDocs, APIs)
Basic debugging and coordination with ABAP teams
Soft Skills (Critical for this Role)
Excellent communication and stakeholder management skills
Strong ownership and accountability mindset
Ability to handle pressure in a production support environment
Proactive and solution‑oriented approach
Preferred Qualifications
SAP S/4HANA MM Certification
Experience with SAP Ariba (support/integration)
Exposure to global AMS delivery models
Work Model
Hybrid (Houston)
2 days onsite (mandatory)
3 days remote
Flexibility for on‑call support / weekend releases (if required)
#J-18808-Ljbffr