Director, Customer Supply Chain
The Clorox Company, Bentonville, AR, United States
Director, Customer Supply Chain
The Director, Customer Supply Chain, exists to address the growing complexity at the intersection of customer expectations, commercial ambition, and end‑to‑end supply chain execution. As customers demand greater service reliability, transparency, and tailored solutions while supply chains face ongoing volatility, this role ensures customer requirements are translated into scalable operating models, clear enterprise priorities, and differentiated supply chain capabilities that drive competitive advantage for Clorox.
Success in this role is defined by outcomes rather than activity: customers experience consistently high and differentiated service with a keen eye to removing waste within our process; commercial partners gain a proactive, insight‑driven supply chain advisor; and the enterprise benefits from disciplined decision making that balances service, cost, risk, and enables growth. The Director delivers these outcomes by shaping customer supply chain strategy, embedding standard ways of working, driving cross‑functional alignment, and using data, analytics, and systems thinking to turn complexity into clarity and value.
The scope of the role includes leading a team of Customer Supply Chain Managers (Senior Manager and Associate Director levels) responsible for a diverse and strategically important customer portfolio with varying scale, service models, and complexity. The Director holds decision rights for customer engagement models, escalation and exception management, resource prioritization across accounts and initiatives, and the design and deployment of customer supply chain tools, processes, and performance measures. Acting as the senior internal voice of the customer, the role partners closely with Sales leadership, Integrated Business Planning, and Supply Chain to shape longer‑term customer strategies and to ensure execution decisions reflect both customer value and enterprise outcomes.
Responsibilities Customer Supply Chain Strategy & Enterprise Value Leadership
Define and evolve customer supply chain strategies aligned to commercial ambitions, customer expectations, and enterprise supply chain capabilities.
Translate external complexity including customer requirements, network constraints, and volatility into clear enterprise priorities and executable strategies.
Lead service, cost, growth, and risk trade‑off decisions using fact‑based, end‑to‑end analysis rather than local optimization.
Identify and scale differentiated customer service models and supply chain capabilities that create competitive advantages.
Monitor external trends, benchmarks, and customer signals to continuously refresh customer supply chain strategy.
Lead the change required to embed new customer supply chain strategies, capabilities, and ways of working across functions and teams.
Customer, Commercial & Cross Functional Leadership
Proactively assess, communicate, and influence service performance using analytics‑driven insights, scenario analysis, and clear decision narratives.
Serve as the senior customer supply chain partner to Sales leadership and key customers, shaping joint service strategies and long‑term operating models.
Act as the enterprise escalation point for complex, cross‑functional customer issues ensuring disciplined diagnosis, alignment, and durable resolution.
Influence planning, logistics, finance, and digital leaders to align decisions with customer value and enterprise priorities.
Elevate customer conversations from issue resolution to insight‑led, value‑based engagement.
Analytics, Insights & Performance Enablement
Own how customer supply chain performance is measured, analyzed, and communicated ensuring data informs decisions, not just reporting.
Leverage analytics, BI platforms (e.g., Power BI), and advanced modeling to identify service risks, improvement opportunities, and value tradeoffs.
Translate data into clear insights and decision narratives for Sales, Supply Chain, and senior leadership.
Enable proactive customer management through predictive insights (e.g., demand variability, service risk, constraint exposure).
Embed analytics into standard ways of working across the Customer Supply Chain team.
People Leadership & Capability Development
Build and develop Customer Supply Chain leaders capable of operating strategically with customers and rigorously inside the enterprise.
Set clear expectations, performance standards, and accountability for outcomes, not activity.
Develop capability in structured problem solving, analytics‑driven decision making, and cross‑functional influence.
Ensure succession depth and talent continuity across critical customer portfolios.
Operating Model, Tools & Governance
Own and continually improve the Customer Supply Chain operating model, including ways of working, handoffs, escalation paths, and governance.
Ensure tools, processes, and resource allocation mechanisms support decision quality and scalability.
Drive simplification, automation, and elimination of non‑value added work.
#LI-Hybrid
Qualifications
Bachelor's degree in supply chain, business or related field (or equivalent experience).
7+ years of experience in supply chain, logistics, or customer operations.
4+ years of people management experience.
Must have proven experience operating in a logistics environment; manufacturing and/or planning experience preferred.
Strategic & Systems Thinking:
Deep understanding of end‑to‑end supply chain capabilities to identify gaps that must be closed to remain at the forefront of customer expectations.
Relationship Management:
High EQ with the ability to drive cross‑functional alignment and enable innovative customer experiences.
Financial Acumen:
Skilled at translating service and supply chain performance into financial outcomes, assessing tradeoffs across cost, service, and growth.
Analytics & Digital Acumen:
Comfortable leveraging digital tools (e.g., BI platforms, scenario modeling), data, and AI‑driven insights to improve customer experience, resource productivity, and end‑to‑end supply chain performance.
Workplace Type Hybrid – 3 days a week in office, 2 days a week from home.
Benefits & Compensation We offer comprehensive, competitive benefits including a robust health plan, market‑leading 401(k) program with company match, flexible time off, inclusive fertility/adoption benefits, and more.
The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
Zone A: $175,100 – $360,700
Zone B: $160,500 – $330,700
Zone C: $145,900 – $300,600
We are also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.
EEO / Acknowledgement The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. We seek out and celebrate diverse backgrounds and experiences. We also provide reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. For more information on rights and accommodations, please visit the provided resources.
#J-18808-Ljbffr
Success in this role is defined by outcomes rather than activity: customers experience consistently high and differentiated service with a keen eye to removing waste within our process; commercial partners gain a proactive, insight‑driven supply chain advisor; and the enterprise benefits from disciplined decision making that balances service, cost, risk, and enables growth. The Director delivers these outcomes by shaping customer supply chain strategy, embedding standard ways of working, driving cross‑functional alignment, and using data, analytics, and systems thinking to turn complexity into clarity and value.
The scope of the role includes leading a team of Customer Supply Chain Managers (Senior Manager and Associate Director levels) responsible for a diverse and strategically important customer portfolio with varying scale, service models, and complexity. The Director holds decision rights for customer engagement models, escalation and exception management, resource prioritization across accounts and initiatives, and the design and deployment of customer supply chain tools, processes, and performance measures. Acting as the senior internal voice of the customer, the role partners closely with Sales leadership, Integrated Business Planning, and Supply Chain to shape longer‑term customer strategies and to ensure execution decisions reflect both customer value and enterprise outcomes.
Responsibilities Customer Supply Chain Strategy & Enterprise Value Leadership
Define and evolve customer supply chain strategies aligned to commercial ambitions, customer expectations, and enterprise supply chain capabilities.
Translate external complexity including customer requirements, network constraints, and volatility into clear enterprise priorities and executable strategies.
Lead service, cost, growth, and risk trade‑off decisions using fact‑based, end‑to‑end analysis rather than local optimization.
Identify and scale differentiated customer service models and supply chain capabilities that create competitive advantages.
Monitor external trends, benchmarks, and customer signals to continuously refresh customer supply chain strategy.
Lead the change required to embed new customer supply chain strategies, capabilities, and ways of working across functions and teams.
Customer, Commercial & Cross Functional Leadership
Proactively assess, communicate, and influence service performance using analytics‑driven insights, scenario analysis, and clear decision narratives.
Serve as the senior customer supply chain partner to Sales leadership and key customers, shaping joint service strategies and long‑term operating models.
Act as the enterprise escalation point for complex, cross‑functional customer issues ensuring disciplined diagnosis, alignment, and durable resolution.
Influence planning, logistics, finance, and digital leaders to align decisions with customer value and enterprise priorities.
Elevate customer conversations from issue resolution to insight‑led, value‑based engagement.
Analytics, Insights & Performance Enablement
Own how customer supply chain performance is measured, analyzed, and communicated ensuring data informs decisions, not just reporting.
Leverage analytics, BI platforms (e.g., Power BI), and advanced modeling to identify service risks, improvement opportunities, and value tradeoffs.
Translate data into clear insights and decision narratives for Sales, Supply Chain, and senior leadership.
Enable proactive customer management through predictive insights (e.g., demand variability, service risk, constraint exposure).
Embed analytics into standard ways of working across the Customer Supply Chain team.
People Leadership & Capability Development
Build and develop Customer Supply Chain leaders capable of operating strategically with customers and rigorously inside the enterprise.
Set clear expectations, performance standards, and accountability for outcomes, not activity.
Develop capability in structured problem solving, analytics‑driven decision making, and cross‑functional influence.
Ensure succession depth and talent continuity across critical customer portfolios.
Operating Model, Tools & Governance
Own and continually improve the Customer Supply Chain operating model, including ways of working, handoffs, escalation paths, and governance.
Ensure tools, processes, and resource allocation mechanisms support decision quality and scalability.
Drive simplification, automation, and elimination of non‑value added work.
#LI-Hybrid
Qualifications
Bachelor's degree in supply chain, business or related field (or equivalent experience).
7+ years of experience in supply chain, logistics, or customer operations.
4+ years of people management experience.
Must have proven experience operating in a logistics environment; manufacturing and/or planning experience preferred.
Strategic & Systems Thinking:
Deep understanding of end‑to‑end supply chain capabilities to identify gaps that must be closed to remain at the forefront of customer expectations.
Relationship Management:
High EQ with the ability to drive cross‑functional alignment and enable innovative customer experiences.
Financial Acumen:
Skilled at translating service and supply chain performance into financial outcomes, assessing tradeoffs across cost, service, and growth.
Analytics & Digital Acumen:
Comfortable leveraging digital tools (e.g., BI platforms, scenario modeling), data, and AI‑driven insights to improve customer experience, resource productivity, and end‑to‑end supply chain performance.
Workplace Type Hybrid – 3 days a week in office, 2 days a week from home.
Benefits & Compensation We offer comprehensive, competitive benefits including a robust health plan, market‑leading 401(k) program with company match, flexible time off, inclusive fertility/adoption benefits, and more.
The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
Zone A: $175,100 – $360,700
Zone B: $160,500 – $330,700
Zone C: $145,900 – $300,600
We are also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.
EEO / Acknowledgement The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. We seek out and celebrate diverse backgrounds and experiences. We also provide reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. For more information on rights and accommodations, please visit the provided resources.
#J-18808-Ljbffr