Complaint Intake Consultant
NC Department of Health and Human Services, Raleigh, NC, United States
Overview
The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, with approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Agency Department of Health and Human Services
Division Health Service Regulation
Job Classification Title Facility Compliance Consultant I (NS)
Position Number 60053820
Grade NC15
Responsibilities
Receive, triage, and enter complaints and incidents into a computerized Complaints Tracking System.
Communicate with the public and health care providers from a telephone call center environment.
Determine compliance issues and their seriousness to ensure recipients of health care services are safe and receiving the needed services.
Make intake decisions by applying numerous state and federal laws, regulations, standards, and procedures, in conjunction with supervisors, peers, or independently.
Work in the Raleigh office; up to three days a week of telework may be available after training.
Knowledge, Skills &abilities
Strong clinical background, including assessment, care planning, and delivery of care.
General knowledge of state and federal rules and regulations applicable to health care facilities.
Excellent verbal and written communication skills; ability to document complaints and incidents clearly and concisely.
Ability to function independently and as part of an interdisciplinary team.
Salary Range $55,221 - $96,639
Recruitment Range $55,221 - $67,100
Benefits The State of North Carolina offers comprehensive benefits, including health insurance options, standard and supplemental retirement plans, the NCFlex program, paid vacation, sick, community service leave, and paid parental leave.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing a work environment free from unlawful discrimination, harassment, or retaliation. Reasonable accommodations are provided for employees and applicants with disabilities, pregnancy, religious needs, and other protected statuses.
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Agency Department of Health and Human Services
Division Health Service Regulation
Job Classification Title Facility Compliance Consultant I (NS)
Position Number 60053820
Grade NC15
Responsibilities
Receive, triage, and enter complaints and incidents into a computerized Complaints Tracking System.
Communicate with the public and health care providers from a telephone call center environment.
Determine compliance issues and their seriousness to ensure recipients of health care services are safe and receiving the needed services.
Make intake decisions by applying numerous state and federal laws, regulations, standards, and procedures, in conjunction with supervisors, peers, or independently.
Work in the Raleigh office; up to three days a week of telework may be available after training.
Knowledge, Skills &abilities
Strong clinical background, including assessment, care planning, and delivery of care.
General knowledge of state and federal rules and regulations applicable to health care facilities.
Excellent verbal and written communication skills; ability to document complaints and incidents clearly and concisely.
Ability to function independently and as part of an interdisciplinary team.
Salary Range $55,221 - $96,639
Recruitment Range $55,221 - $67,100
Benefits The State of North Carolina offers comprehensive benefits, including health insurance options, standard and supplemental retirement plans, the NCFlex program, paid vacation, sick, community service leave, and paid parental leave.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing a work environment free from unlawful discrimination, harassment, or retaliation. Reasonable accommodations are provided for employees and applicants with disabilities, pregnancy, religious needs, and other protected statuses.
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