Sr. Director, Technology Advisory
Merkle Schweiz, Baltimore, MD, United States
Solution, Services & Product Development
The Technical Program Manager is accountable for successful delivery of CXM’s client accounts. You will collaborate with client management and project management across dentsu’s Data & Technology Strategy practice areas, customer experience management service lines, Experience and Commerce (experience & commerce, loyalty and messaging) to win and deliver client engagements.
You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, diverse client engagements. Specifically, you will be responsible for delivery across dentsu’s end-to-end client lifecycle – from RFP response to client sunsetting.
Job Role
Works closely with Head of Technical Advisory Services, develops and evangelizes overall strategy and approach
Collaborate with Client Partner Leads to tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.
Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches.
Design the engagement model for our client engagement – team models and structures, workstreams, processes and toolset.
Work with the team to prepare both client and internal kickoffs.
Ability to facilitate and conduct large workshops managing multiple different teams
Create or update story‑based presentations to explain complex initiatives and problems (Storytelling)
Ability to be the bridge builder between business and IT teams
Be comfortable working with numbers for ROI, TCO or other business models
Works on multiple, large or complex initiatives and develops overall strategy and goals for the team
Manages team and leads recruiting efforts for assigned roles. Owns the team development process to train and develop team abilities
Has a broad range of experience managing commercial innovation and strategic initiatives
Identify potential risks and develop mitigation strategies to ensure program success
Creates and refines market best practice related to transformational initiatives
Develop standardized team size scoping methods on the account
Standardize delivery of our client’s chosen delivery methodology
Oversee Delivery Onboarding materials and ensures all project teams have project specific onboarding
Run PMO on behalf of the client, being a member of a PMO / TMO for a client.
Ensure all programs are delivered on‑schedule, on budget, and meet the expectations of the agreed scope
Ensure all workstreams are communicated to across the account
Partner with appropriate leads and delivery representation to Identify and lead remediation actions for escalated issues
Good understanding of data foundation, ETL, profiling and data quality needs
Strong understanding of value of cloud‑based approaches and implementations in any of AWS, GCP or Azure
Self‑starter with very good problem‑solving skills
You will report to Head of Technology Advisory Services.
Qualifications
15+ years’ experience delivering large transformations, complex, global, scaled client engagements with star brands in a professional services environment.
Experience bringing diverse teams together to deliver stellar digital experience work.
Program subject matter expert who is an accomplished delivery leader who has experienced global / complex roll‑out and knows how to guarantee successful execution of strategic initiatives.
Experience working in partnership with other professional services organizations in client contexts.
Experience with Microsoft Dynamics and/or Salesforce.
Proficiency in project management tools and methodologies.
Ability to manage multiple priorities and work under pressure.
Theannualbase salary range for this position is $136,000-$180,000.Placement within the salary rangeis based on a variety of factors, including relevant experience, knowledge, skills, and other factorspermittedby law.Additionally, this position is eligible for discretionary incentive compensation.
Benefits
Medical, vision, and dental insurance,
Short-term and long-term disability insurance,
At least 15paid holidays per year,
Paid sickand safeleave,
#J-18808-Ljbffr
You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, diverse client engagements. Specifically, you will be responsible for delivery across dentsu’s end-to-end client lifecycle – from RFP response to client sunsetting.
Job Role
Works closely with Head of Technical Advisory Services, develops and evangelizes overall strategy and approach
Collaborate with Client Partner Leads to tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.
Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches.
Design the engagement model for our client engagement – team models and structures, workstreams, processes and toolset.
Work with the team to prepare both client and internal kickoffs.
Ability to facilitate and conduct large workshops managing multiple different teams
Create or update story‑based presentations to explain complex initiatives and problems (Storytelling)
Ability to be the bridge builder between business and IT teams
Be comfortable working with numbers for ROI, TCO or other business models
Works on multiple, large or complex initiatives and develops overall strategy and goals for the team
Manages team and leads recruiting efforts for assigned roles. Owns the team development process to train and develop team abilities
Has a broad range of experience managing commercial innovation and strategic initiatives
Identify potential risks and develop mitigation strategies to ensure program success
Creates and refines market best practice related to transformational initiatives
Develop standardized team size scoping methods on the account
Standardize delivery of our client’s chosen delivery methodology
Oversee Delivery Onboarding materials and ensures all project teams have project specific onboarding
Run PMO on behalf of the client, being a member of a PMO / TMO for a client.
Ensure all programs are delivered on‑schedule, on budget, and meet the expectations of the agreed scope
Ensure all workstreams are communicated to across the account
Partner with appropriate leads and delivery representation to Identify and lead remediation actions for escalated issues
Good understanding of data foundation, ETL, profiling and data quality needs
Strong understanding of value of cloud‑based approaches and implementations in any of AWS, GCP or Azure
Self‑starter with very good problem‑solving skills
You will report to Head of Technology Advisory Services.
Qualifications
15+ years’ experience delivering large transformations, complex, global, scaled client engagements with star brands in a professional services environment.
Experience bringing diverse teams together to deliver stellar digital experience work.
Program subject matter expert who is an accomplished delivery leader who has experienced global / complex roll‑out and knows how to guarantee successful execution of strategic initiatives.
Experience working in partnership with other professional services organizations in client contexts.
Experience with Microsoft Dynamics and/or Salesforce.
Proficiency in project management tools and methodologies.
Ability to manage multiple priorities and work under pressure.
Theannualbase salary range for this position is $136,000-$180,000.Placement within the salary rangeis based on a variety of factors, including relevant experience, knowledge, skills, and other factorspermittedby law.Additionally, this position is eligible for discretionary incentive compensation.
Benefits
Medical, vision, and dental insurance,
Short-term and long-term disability insurance,
At least 15paid holidays per year,
Paid sickand safeleave,
#J-18808-Ljbffr