Associate Program Director (Student Services Professional IV)
San Diego State University, San Diego, TX, United States
Position Summary
San Diego State University is seeking a collaborative and student-centered Associate Program Director to support the Center for Student Rights and Responsibilities. In this role, you will help lead student conduct efforts, ensuring fair, educational, and consistent processes that uphold university policies while supporting student growth and accountability. Working closely with campus partners, you’ll play a key role in fostering a safe, respectful, and inclusive campus community.
Key Responsibilities
Student Conduct & Case Management
Review, investigate, and resolve reports of academic and non‑academic misconduct in alignment with CSU policies.
Conduct student meetings, hearings, and adjudication processes, determining appropriate outcomes and sanctions.
Design educational interventions that promote student learning and accountability.
Serve as a key resource and liaison for faculty, particularly around academic integrity and emerging issues such as AI use.
Serve as a key resource for incidents related to student organizations, including the Greek community.
Program Leadership & Operations
Support the day‑to‑day operations of the Center, including case management systems, reporting, and process oversight.
Provide guidance and training to student conduct staff and graduate assistants.
Help coordinate and conduct hearings and ensure timely, compliant processes.
Campus Collaboration & Outreach
Build strong partnerships across campus departments, faculty, and external stakeholders.
Develop and deliver training, workshops, and outreach initiatives on student conduct policies and processes.
Analyze trends and data to inform prevention strategies and continuous improvement efforts.
Assessment & Strategic Support
Track and evaluate student conduct data to identify trends and improve practices.
Assist with reporting, compliance, and program assessment initiatives.
Contribute to the development of resources, communications, and educational materials.
Education and Experience Equivalent to graduation from a four‑year college or university in a related field plus upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution. A master’s degree in counseling, clinical psychology, social work, or a related field may be substituted for one year of professional experience. A doctorate with appropriate training may be substituted for two years of experience.
Key Qualifications
Strong conflict‑mediation skills and ability to mediate disputes.
Understanding of rules and regulations related to student conduct and privacy.
Understanding of investigative procedures and skill to utilize investigative and interviewing techniques.
Ability to produce and maintain accurate reports and present an effective case during student conduct hearings.
Ability to work effectively with students, parents, employees, law enforcement, and other university constituents.
Ability to act in an unbiased, firm, persuasive, and compassionate manner as appropriate.
Master’s degree in counseling, higher education, student development, or a related field is preferred.
Five years of administrative experience in a higher‑education setting, working directly with students, is preferred.
Direct experience with student conduct and restorative sanctioning is preferred.
Experience developing and maintaining positive relationships with diverse interests and agendas is preferred.
Compensation and Benefits Salary is based on experience, education, and qualifications within the department’s budget and equity guidelines.
CSU Classification Salary Range: $6,320 – $9,014 per month; hiring salary not expected to exceed $6,320 per month.
Generous Time Off: 15 paid holidays, vacation, and sick leave.
Retirement: CalPERS pension plan with retiree healthcare and reciprocity with other California public retirement systems.
Health Coverage: Medical, dental, and vision options at low or no cost.
Education Support: CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
Position Information
Full‑time (1.0 time‑base), benefits eligible, permanent/probationary position.
Exempt under FLSA; not eligible for overtime compensation.
Standard SDSU work hours Monday–Friday, 8:00 a.m. to 4:30 p.m., may vary based on operational needs.
Eligible for telecommuting up to two days per week with onsite work in San Diego.
Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and other applicable state and federal anti‑discrimination laws. Discrimination, harassment, and retaliation are prohibited in all university programs, policies, and practices.
Note to Applicants Applicants must be authorized to work in the United States on a full‑time basis. Background checks, including a criminal records check, will be required. The position is not a sponsoring agency for temporary visa relief.
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Key Responsibilities
Student Conduct & Case Management
Review, investigate, and resolve reports of academic and non‑academic misconduct in alignment with CSU policies.
Conduct student meetings, hearings, and adjudication processes, determining appropriate outcomes and sanctions.
Design educational interventions that promote student learning and accountability.
Serve as a key resource and liaison for faculty, particularly around academic integrity and emerging issues such as AI use.
Serve as a key resource for incidents related to student organizations, including the Greek community.
Program Leadership & Operations
Support the day‑to‑day operations of the Center, including case management systems, reporting, and process oversight.
Provide guidance and training to student conduct staff and graduate assistants.
Help coordinate and conduct hearings and ensure timely, compliant processes.
Campus Collaboration & Outreach
Build strong partnerships across campus departments, faculty, and external stakeholders.
Develop and deliver training, workshops, and outreach initiatives on student conduct policies and processes.
Analyze trends and data to inform prevention strategies and continuous improvement efforts.
Assessment & Strategic Support
Track and evaluate student conduct data to identify trends and improve practices.
Assist with reporting, compliance, and program assessment initiatives.
Contribute to the development of resources, communications, and educational materials.
Education and Experience Equivalent to graduation from a four‑year college or university in a related field plus upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution. A master’s degree in counseling, clinical psychology, social work, or a related field may be substituted for one year of professional experience. A doctorate with appropriate training may be substituted for two years of experience.
Key Qualifications
Strong conflict‑mediation skills and ability to mediate disputes.
Understanding of rules and regulations related to student conduct and privacy.
Understanding of investigative procedures and skill to utilize investigative and interviewing techniques.
Ability to produce and maintain accurate reports and present an effective case during student conduct hearings.
Ability to work effectively with students, parents, employees, law enforcement, and other university constituents.
Ability to act in an unbiased, firm, persuasive, and compassionate manner as appropriate.
Master’s degree in counseling, higher education, student development, or a related field is preferred.
Five years of administrative experience in a higher‑education setting, working directly with students, is preferred.
Direct experience with student conduct and restorative sanctioning is preferred.
Experience developing and maintaining positive relationships with diverse interests and agendas is preferred.
Compensation and Benefits Salary is based on experience, education, and qualifications within the department’s budget and equity guidelines.
CSU Classification Salary Range: $6,320 – $9,014 per month; hiring salary not expected to exceed $6,320 per month.
Generous Time Off: 15 paid holidays, vacation, and sick leave.
Retirement: CalPERS pension plan with retiree healthcare and reciprocity with other California public retirement systems.
Health Coverage: Medical, dental, and vision options at low or no cost.
Education Support: CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
Position Information
Full‑time (1.0 time‑base), benefits eligible, permanent/probationary position.
Exempt under FLSA; not eligible for overtime compensation.
Standard SDSU work hours Monday–Friday, 8:00 a.m. to 4:30 p.m., may vary based on operational needs.
Eligible for telecommuting up to two days per week with onsite work in San Diego.
Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and other applicable state and federal anti‑discrimination laws. Discrimination, harassment, and retaliation are prohibited in all university programs, policies, and practices.
Note to Applicants Applicants must be authorized to work in the United States on a full‑time basis. Background checks, including a criminal records check, will be required. The position is not a sponsoring agency for temporary visa relief.
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