Director Fraud Solutions Delivery
Ally, Charlotte, NC, United States
Job Summary
The Director of Fraud Solutions Delivery is responsible for the end‑to‑end delivery of fraud technology initiatives across platforms, channels, and products to translate fraud capabilities into scalable technical solutions. This role operates at the intersection of Fraud Strategy, Technology, Product, Operations, Compliance, and Data Science, driving modernization and ensuring fraud platforms support growth, regulatory compliance, and loss mitigation. Responsibilities
Support delivery of fraud solutions across all channels Own roadmap execution for fraud technology enhancements Translate fraud strategy capabilities into robust business requirements aligned with fraud loss avoidance, false positive optimization, reduced manual review volumes, and improved customer experience Influence enterprise architecture decisions impacting fraud controls Serve as escalation point for fraud technology delivery issues and communicate risks and watch items to senior leadership Recommend appropriate controls to maximize ROI Collaborate with Fraud Strategy on vendor capabilities, engage vendors in RFPs, and assist with contracting as needed Partner with cross‑functional teams to ensure new products and services are deployed safely with appropriate fraud controls Ensure fraud capabilities support new product launches and channel expansions Identify operational impacts related to deployment of new products, services, and fraud technologies Drive operational efficiency through deployment of fraud technology Minimum Qualifications
9+ years of relevant experience or equivalent combination of education and experience High school diploma or GED equivalent Preferred Qualifications
Minimum of 7 years in fraud prevention experience, with at least 2 years in fraud technology delivery Bachelor’s degree preferred Deep knowledge of bank products and payments Experience working with Agile and Waterfall delivery methodologies Experience implementing fraud technology with a deep understanding of necessary fraud control environment, focusing on authentication controls Ability to translate fraud risk into technical requirements Excellent communication and engagement skills, with willingness to partner across teams inside and outside the fraud organization Solid understanding of applicable banking regulations and network operating rules, including Regulation E, Regulation CC, FCRA, NACHA, Zelle, and Mastercard Benefits
Competitive base pay ($125,000–$190,000 USD) with annual incentive compensation Generous paid time off and holiday schedule Industry‑leading 401(k) retirement plan with matching and company contributions Health and wellness benefits including medical, dental, vision, and life insurance options Extended disability coverage and Health Savings Account with employer contributions Employee stock purchase plan and financial education resources Paid parental and caregiver leave, adoption support, and child care assistance Flexible work arrangements (full‑time on‑site, hybrid, or remote depending on location) EEO Statement
Ally Financial is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. Ally provides reasonable accommodations to applicants with physical or mental disabilities. For accommodation requests, contact hrpolicy@ally.com.
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The Director of Fraud Solutions Delivery is responsible for the end‑to‑end delivery of fraud technology initiatives across platforms, channels, and products to translate fraud capabilities into scalable technical solutions. This role operates at the intersection of Fraud Strategy, Technology, Product, Operations, Compliance, and Data Science, driving modernization and ensuring fraud platforms support growth, regulatory compliance, and loss mitigation. Responsibilities
Support delivery of fraud solutions across all channels Own roadmap execution for fraud technology enhancements Translate fraud strategy capabilities into robust business requirements aligned with fraud loss avoidance, false positive optimization, reduced manual review volumes, and improved customer experience Influence enterprise architecture decisions impacting fraud controls Serve as escalation point for fraud technology delivery issues and communicate risks and watch items to senior leadership Recommend appropriate controls to maximize ROI Collaborate with Fraud Strategy on vendor capabilities, engage vendors in RFPs, and assist with contracting as needed Partner with cross‑functional teams to ensure new products and services are deployed safely with appropriate fraud controls Ensure fraud capabilities support new product launches and channel expansions Identify operational impacts related to deployment of new products, services, and fraud technologies Drive operational efficiency through deployment of fraud technology Minimum Qualifications
9+ years of relevant experience or equivalent combination of education and experience High school diploma or GED equivalent Preferred Qualifications
Minimum of 7 years in fraud prevention experience, with at least 2 years in fraud technology delivery Bachelor’s degree preferred Deep knowledge of bank products and payments Experience working with Agile and Waterfall delivery methodologies Experience implementing fraud technology with a deep understanding of necessary fraud control environment, focusing on authentication controls Ability to translate fraud risk into technical requirements Excellent communication and engagement skills, with willingness to partner across teams inside and outside the fraud organization Solid understanding of applicable banking regulations and network operating rules, including Regulation E, Regulation CC, FCRA, NACHA, Zelle, and Mastercard Benefits
Competitive base pay ($125,000–$190,000 USD) with annual incentive compensation Generous paid time off and holiday schedule Industry‑leading 401(k) retirement plan with matching and company contributions Health and wellness benefits including medical, dental, vision, and life insurance options Extended disability coverage and Health Savings Account with employer contributions Employee stock purchase plan and financial education resources Paid parental and caregiver leave, adoption support, and child care assistance Flexible work arrangements (full‑time on‑site, hybrid, or remote depending on location) EEO Statement
Ally Financial is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. Ally provides reasonable accommodations to applicants with physical or mental disabilities. For accommodation requests, contact hrpolicy@ally.com.
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