Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hyb
AT&T, Miami, FL, United States
Pay Transparency
Our premier service consultant position earns
20.17 hourly + commissions if all sales goals are met. With uncapped commission opportunities, top representatives can earn $62,280+ per year. Starting salary may depend on geography, experience, expertise, and education/training.
What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast-paced environment.
Identify upselling opportunities and close deals to reach sales and commission targets.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.
Paid training to set you up for success.
Key Expectations to Succeed
Commissioned sales experience highly preferred.
Unwavering customer focus.
Strong work ethic.
Adaptability.
Problem‑solving skills.
Attention to detail.
Benefits
Medical/Dental/Vision coverage.
401(k) plan.
Employee discounts up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
Tuition reimbursement program.
Paid time off and holidays – employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year, plus additional PTO based on bargaining group.
Paid parental leave.
Additional sick leave beyond state and local law may be available (unprotected).
Adoption reimbursement.
Disability benefits (short‑term and long‑term).
Life and accidental death insurance.
Supplemental benefits – critical illness/accident hospital indemnity/group legal.
Employee assistance programs (EAP).
Extensive employee wellness programs.
Work From Home Requirements
You must have verified internet service with a minimum of 12 MB upload speed and 18 MB download speed, and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide equipment as needed.
Your workspace must meet WFH standards (technical, security, physical, noise levels, Clean Desk policy) and you will participate in workspace audits.
You will be available, accessible, and accountable to work during established schedules and shifts, comply with support processes, security and compliance standards, training, performance management, and remote monitoring policies.
Location: Miami, Florida 33126. This hybrid‑remote position requires you to be in the center 3–4 days a week and remotely for 1–2 days.
Weekly hours: 40. Time type: Regular.
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and other characteristics protected by law. AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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20.17 hourly + commissions if all sales goals are met. With uncapped commission opportunities, top representatives can earn $62,280+ per year. Starting salary may depend on geography, experience, expertise, and education/training.
What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast-paced environment.
Identify upselling opportunities and close deals to reach sales and commission targets.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.
Paid training to set you up for success.
Key Expectations to Succeed
Commissioned sales experience highly preferred.
Unwavering customer focus.
Strong work ethic.
Adaptability.
Problem‑solving skills.
Attention to detail.
Benefits
Medical/Dental/Vision coverage.
401(k) plan.
Employee discounts up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
Tuition reimbursement program.
Paid time off and holidays – employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year, plus additional PTO based on bargaining group.
Paid parental leave.
Additional sick leave beyond state and local law may be available (unprotected).
Adoption reimbursement.
Disability benefits (short‑term and long‑term).
Life and accidental death insurance.
Supplemental benefits – critical illness/accident hospital indemnity/group legal.
Employee assistance programs (EAP).
Extensive employee wellness programs.
Work From Home Requirements
You must have verified internet service with a minimum of 12 MB upload speed and 18 MB download speed, and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide equipment as needed.
Your workspace must meet WFH standards (technical, security, physical, noise levels, Clean Desk policy) and you will participate in workspace audits.
You will be available, accessible, and accountable to work during established schedules and shifts, comply with support processes, security and compliance standards, training, performance management, and remote monitoring policies.
Location: Miami, Florida 33126. This hybrid‑remote position requires you to be in the center 3–4 days a week and remotely for 1–2 days.
Weekly hours: 40. Time type: Regular.
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and other characteristics protected by law. AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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