Sales Operations Analyst
OOFOS, Braintree, MA, United States
Overview
At OOFOS, our mission is to make people feel good through our proprietary OOfoam™ technology and innovative footbed design, company culture, and community initiatives. We prioritize empathy, inclusivity, and creativity, leaving a lasting sense of WOW! We are committed to providing exceptional experiences for both our customers and employees, fostering a trusted and inclusive environment. You’ll have the autonomy and flexibility to develop your career and contribute to our innovative products, that enable people to live life in ultimate comfort.
We are seeking a results-driven Sales Operations Analyst to support our Wholesale team within a growing consumer footwear brand. Reporting to the Director of Sales Operations & Planning, this role is responsible for improving processes, managing systems, and removing operational roadblocks. This role ensures it is easy for both internal teams and retail partners to do business with us. This position also plays a key role in establishing and standardizing operational processes, helping build a scalable and efficient foundation for the wholesale business.
Key Responsibilities Wholesale Operations & Sales Support Lead distribution of seasonal catalogs, samples and other sales tools to enable effective sell-in and account execution. Support development and execution of sales programs that drive revenue and improve account performance. Identify and resolve friction point that impact the sales teams ability to sell. Assist in cross-functional initiatives to streamline processes, improve reporting, and enhance sales operations efficiency. Act as a key support partner to Sales Reps. Support other initiatives as directed by the Director of Sales Operations on strategic and operational priorities. Document Operational processes to ensure consistency & scalability.
B2B Ordering System Management Maintain and update the B2B ordering platform, including imagery, product listings, pricing, product availability, and creation of seasonal catalogs to support sell-in effectiveness and reduce order errors. Support wholesale partners and Sales Reps with system-related questions and basic troubleshooting and improving usability where possible. Ensure alignment between B2B platform and internal systems to maintain order accuracy and operational integrity.
Brand Protection & Policy Enforcement Monitor wholesale accounts to
proactively identify and address violations of brand protection policies (e.g., MAP, unauthorized sellers, counterfeit activity). Flag violations and support enforcement processes in coordination with Sales and Legal/Operations teams. Maintain documentation related to compliance and corrective actions to support consistent enforcement and risk mitigation.
Requirements Bachelor’s degree in Business, or a related field. 1 - 4 years of experience in sales operation, business operations or related role. Experience with reporting tools, ERP, CRM, or B2B platforms. NetSuite, Envoy, Nuorder are a plus. Experience with Brand Protection / Minimum Advertised Price policies & enforcement is a plus. Experience working with retailer style set up process is a plus. High attention to detail, strong organizational skills, and the ability to manage
high volumes of data accurately. Ability to manage recurring deadlines and handle multiple priorities in a fast-paced environment. Strong communication and cross-functional collaboration skills. Interest in consumer goods, footwear, or apparel preferred. Basic knowledge of wholesale sales models, KPIs, and retail math is a plus.
Leadership/Cultural Requirements Cultural fit is crucial – Strong desire to make people feel good and live our brand ethos is a must. Bring a positive, solutions-oriented mindset and contribute to a collaborative team environment. Demonstrates initiative, anticipates issues, and thrives in a dynamic, fast-moving environment. Proactive, collaborative, and eager to learn within a growing team. Use effective communication and listening skills. Ability to work well in a team environment under tight deadlines.
Job Type Full time
- Exempt, Hybrid based in Braintree, MA (Minimum 3 days onsite.)
OOFOS is an Equal Opportunity Employer. We recruit, hire, train and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.
We are seeking a results-driven Sales Operations Analyst to support our Wholesale team within a growing consumer footwear brand. Reporting to the Director of Sales Operations & Planning, this role is responsible for improving processes, managing systems, and removing operational roadblocks. This role ensures it is easy for both internal teams and retail partners to do business with us. This position also plays a key role in establishing and standardizing operational processes, helping build a scalable and efficient foundation for the wholesale business.
Key Responsibilities Wholesale Operations & Sales Support Lead distribution of seasonal catalogs, samples and other sales tools to enable effective sell-in and account execution. Support development and execution of sales programs that drive revenue and improve account performance. Identify and resolve friction point that impact the sales teams ability to sell. Assist in cross-functional initiatives to streamline processes, improve reporting, and enhance sales operations efficiency. Act as a key support partner to Sales Reps. Support other initiatives as directed by the Director of Sales Operations on strategic and operational priorities. Document Operational processes to ensure consistency & scalability.
B2B Ordering System Management Maintain and update the B2B ordering platform, including imagery, product listings, pricing, product availability, and creation of seasonal catalogs to support sell-in effectiveness and reduce order errors. Support wholesale partners and Sales Reps with system-related questions and basic troubleshooting and improving usability where possible. Ensure alignment between B2B platform and internal systems to maintain order accuracy and operational integrity.
Brand Protection & Policy Enforcement Monitor wholesale accounts to
proactively identify and address violations of brand protection policies (e.g., MAP, unauthorized sellers, counterfeit activity). Flag violations and support enforcement processes in coordination with Sales and Legal/Operations teams. Maintain documentation related to compliance and corrective actions to support consistent enforcement and risk mitigation.
Requirements Bachelor’s degree in Business, or a related field. 1 - 4 years of experience in sales operation, business operations or related role. Experience with reporting tools, ERP, CRM, or B2B platforms. NetSuite, Envoy, Nuorder are a plus. Experience with Brand Protection / Minimum Advertised Price policies & enforcement is a plus. Experience working with retailer style set up process is a plus. High attention to detail, strong organizational skills, and the ability to manage
high volumes of data accurately. Ability to manage recurring deadlines and handle multiple priorities in a fast-paced environment. Strong communication and cross-functional collaboration skills. Interest in consumer goods, footwear, or apparel preferred. Basic knowledge of wholesale sales models, KPIs, and retail math is a plus.
Leadership/Cultural Requirements Cultural fit is crucial – Strong desire to make people feel good and live our brand ethos is a must. Bring a positive, solutions-oriented mindset and contribute to a collaborative team environment. Demonstrates initiative, anticipates issues, and thrives in a dynamic, fast-moving environment. Proactive, collaborative, and eager to learn within a growing team. Use effective communication and listening skills. Ability to work well in a team environment under tight deadlines.
Job Type Full time
- Exempt, Hybrid based in Braintree, MA (Minimum 3 days onsite.)
OOFOS is an Equal Opportunity Employer. We recruit, hire, train and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.