Compliance Specialist
Coast Professional, Voorhees, NJ, United States
Compliance Specialist
The Compliance Specialist is responsible for monitoring and evaluating that Coast Professional, Inc. is in compliance with all applicable federal & state laws and regulations. This position will perform numerous regulatory audits, handle consumers disputes and complaints, monitor vendors relationships to ensure compliance with all applicable laws and regulations, assist in client contract audits, along with research to validate compliance with all laws and regulations. This position will also monitor and audit recorded and/or live verbal communications between Coast employees and consumers. This position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history, and credit, as an example. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. High school diploma or GED required. Experience in collections or related profession required. Experience with student loan collections preferred. Knowledge of collection practices Understanding of the consumer financial protection laws, such as FDCPA (Fair Debt Collection Practices Act), Fair Credit Reporting Act (FCRA), GLBA (Gramm-Leach Bliley Act), and Telephone Consumer Protection Act (TCPA) preferred, or ability to interpret these and other regulations required. Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy and ability to multi-task. Excellent interpersonal, oral and written communication skills Knowledge of Microsoft Office, specifically proficient in Excel. Display a high level of professionalism, integrity, and maturity. Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team. Good time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Successfully pass pre-employment (post offer) background check.
The Compliance Specialist is responsible for monitoring and evaluating that Coast Professional, Inc. is in compliance with all applicable federal & state laws and regulations. This position will perform numerous regulatory audits, handle consumers disputes and complaints, monitor vendors relationships to ensure compliance with all applicable laws and regulations, assist in client contract audits, along with research to validate compliance with all laws and regulations. This position will also monitor and audit recorded and/or live verbal communications between Coast employees and consumers. This position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history, and credit, as an example. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. High school diploma or GED required. Experience in collections or related profession required. Experience with student loan collections preferred. Knowledge of collection practices Understanding of the consumer financial protection laws, such as FDCPA (Fair Debt Collection Practices Act), Fair Credit Reporting Act (FCRA), GLBA (Gramm-Leach Bliley Act), and Telephone Consumer Protection Act (TCPA) preferred, or ability to interpret these and other regulations required. Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy and ability to multi-task. Excellent interpersonal, oral and written communication skills Knowledge of Microsoft Office, specifically proficient in Excel. Display a high level of professionalism, integrity, and maturity. Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team. Good time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Successfully pass pre-employment (post offer) background check.