Customer Service Representative
Ashland, Dublin, OH, United States
Customer Service Representative
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we'd like to meet you and bet you'd like to meet us. Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland LLC business at our Dublin, OH location. Candidate will be expected to be on-site for 4-6 weeks during the training period. After the training period is complete, this will be a remote role. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to the Customer Service Supervisor. Responsibilities
The responsibilities of the position include, but are not limited to, the following: First point of contact with clients, providing step-by-step solutions with patience and an approach tailored to each individual customer Process customer PO via direct order entry system Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements Provide clients with resources or additional information on products and services Execute on strategies to pursue cost savings and commercial excellence Respond to customers' needs for inventory, PO status, pricing, freight Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality Process debit / credit / return invoices, review for accuracy and completeness Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics and Quality departments Qualifications
In order to be qualified for this role, you must possess the following: Self-Starter with problem solving skills and excellent interpersonal skills Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure Excellent follow up skills Microsoft Office Suite, must be proficient in using Excel and Windows 7 10 Experience navigating through Internet Explorer and Chrome Must be authorized to work in the United States The following skill sets are preferred by the business unit: Bachelor's Degree preferred SAP - Experience a plus Microsoft Outlook - Experience a plus CRM Customer Relations Management Tool (SFDC-SalesForce) Ashland is proud to be an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we'd like to meet you and bet you'd like to meet us. Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland LLC business at our Dublin, OH location. Candidate will be expected to be on-site for 4-6 weeks during the training period. After the training period is complete, this will be a remote role. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to the Customer Service Supervisor. Responsibilities
The responsibilities of the position include, but are not limited to, the following: First point of contact with clients, providing step-by-step solutions with patience and an approach tailored to each individual customer Process customer PO via direct order entry system Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements Provide clients with resources or additional information on products and services Execute on strategies to pursue cost savings and commercial excellence Respond to customers' needs for inventory, PO status, pricing, freight Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality Process debit / credit / return invoices, review for accuracy and completeness Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics and Quality departments Qualifications
In order to be qualified for this role, you must possess the following: Self-Starter with problem solving skills and excellent interpersonal skills Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure Excellent follow up skills Microsoft Office Suite, must be proficient in using Excel and Windows 7 10 Experience navigating through Internet Explorer and Chrome Must be authorized to work in the United States The following skill sets are preferred by the business unit: Bachelor's Degree preferred SAP - Experience a plus Microsoft Outlook - Experience a plus CRM Customer Relations Management Tool (SFDC-SalesForce) Ashland is proud to be an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.