Customer Service Representative
Illinois Staffing, Sparta, IL, United States
Customer Service Representative
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome. Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents ? Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials. Position Overview The Customer Service Representatives explain shooting options available that day and future days; sell targets and collect appropriate fees; make proper change; give customer the proper amount of tokens or load sale to Promatic card when applicable; answer phone calls; fill out daily report forms; file Facility Use Agreements and make appropriate arrangements for the event based on the needs of the lessee, including contact with personnel needed to staff for scheduled shoots; light housekeeping as needed; stock office supplies as needed, handle shipping and receiving. Perform other duties as assigned which are reasonably within scope of duties enumerated above. Essential Functions Explain events in detail to customers, in person, email and over the phone. Sell targets/collect appropriate fees, make proper change, turn in the proper amount of revenue to manager. Provide customers with proper number of coins/targets or loaded Promatic card, when needed . Send/receive emails and assist with event staffing calls as directed by manager. Complete daily report forms and daily clerical duties. Perform Light housekeeping and stocking of supplies, as needed. Perform other WSRC duties as assigned which are reasonably within scope of duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to a minimum of an 8th grade education. Preferred Qualifications Prefers knowledge of basic office equipment, personal computers, and can create a Word document or Excel spreadsheet. Prefers ability to understand and follow simple oral and written instructions. Willingness to learn shooting discipline rules and regulations. Employment Conditions All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position. Minimum of 16 years old possessing a valid DL. Requires ability to legally be around firearms Requires physical condition and ability to perform position responsibilities. Requires availability to work most weekends, with some nights or holidays for events. Ability to work schedule to meet the needs of the WSRC with some long shifts up to 10 hours. Requires completion of a background check and self-disclosure criminal history. About the Agency and Division Charged with preserving, protecting, and promoting Illinois' natural resources, the Illinois Department of Natural Resources (IDNR) employees oversee water, wildlife, wetlands and oil wells, parks, historic sites - and everything in between. Employment opportunities vary greatly, often providing employee's the chance to work indoors and out in a dynamic yet relaxed environment. The State of Illinois and the Department of Natural Resources are proud to bring you the premiere 1,600 acre World Shooting and Recreational Complex (WSRC). This unique site located in scenic Southern Illinois near the City of Sparta, close to three airports and less than 50 miles from three metropolitan area including St. Louis, MO. Visitors will have access to a variety of amenities from quaint local restaurants and shops to the bustling activities of the St. Louis area. The WSRC is open for public use and organized events. Work Hours: Various (includes weekends, nights, holidays, and potential for long shifts for shooting events) Headquarter Location: World Shooting & Recreational Complex, 1 Main Event Ln, Sparta, Illinois, 62286 Work County: Randolph Agency Contact: Vicky Fowler Email: vicky.fowler@illinois.gov Phone #: 217-785-5387 Posting Group: Environmental & Natural Resources The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Nearest Major Market: St Louis
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome. Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents ? Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials. Position Overview The Customer Service Representatives explain shooting options available that day and future days; sell targets and collect appropriate fees; make proper change; give customer the proper amount of tokens or load sale to Promatic card when applicable; answer phone calls; fill out daily report forms; file Facility Use Agreements and make appropriate arrangements for the event based on the needs of the lessee, including contact with personnel needed to staff for scheduled shoots; light housekeeping as needed; stock office supplies as needed, handle shipping and receiving. Perform other duties as assigned which are reasonably within scope of duties enumerated above. Essential Functions Explain events in detail to customers, in person, email and over the phone. Sell targets/collect appropriate fees, make proper change, turn in the proper amount of revenue to manager. Provide customers with proper number of coins/targets or loaded Promatic card, when needed . Send/receive emails and assist with event staffing calls as directed by manager. Complete daily report forms and daily clerical duties. Perform Light housekeeping and stocking of supplies, as needed. Perform other WSRC duties as assigned which are reasonably within scope of duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to a minimum of an 8th grade education. Preferred Qualifications Prefers knowledge of basic office equipment, personal computers, and can create a Word document or Excel spreadsheet. Prefers ability to understand and follow simple oral and written instructions. Willingness to learn shooting discipline rules and regulations. Employment Conditions All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position. Minimum of 16 years old possessing a valid DL. Requires ability to legally be around firearms Requires physical condition and ability to perform position responsibilities. Requires availability to work most weekends, with some nights or holidays for events. Ability to work schedule to meet the needs of the WSRC with some long shifts up to 10 hours. Requires completion of a background check and self-disclosure criminal history. About the Agency and Division Charged with preserving, protecting, and promoting Illinois' natural resources, the Illinois Department of Natural Resources (IDNR) employees oversee water, wildlife, wetlands and oil wells, parks, historic sites - and everything in between. Employment opportunities vary greatly, often providing employee's the chance to work indoors and out in a dynamic yet relaxed environment. The State of Illinois and the Department of Natural Resources are proud to bring you the premiere 1,600 acre World Shooting and Recreational Complex (WSRC). This unique site located in scenic Southern Illinois near the City of Sparta, close to three airports and less than 50 miles from three metropolitan area including St. Louis, MO. Visitors will have access to a variety of amenities from quaint local restaurants and shops to the bustling activities of the St. Louis area. The WSRC is open for public use and organized events. Work Hours: Various (includes weekends, nights, holidays, and potential for long shifts for shooting events) Headquarter Location: World Shooting & Recreational Complex, 1 Main Event Ln, Sparta, Illinois, 62286 Work County: Randolph Agency Contact: Vicky Fowler Email: vicky.fowler@illinois.gov Phone #: 217-785-5387 Posting Group: Environmental & Natural Resources The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Nearest Major Market: St Louis