Customer Success Strategist I
SimpleCitizen, Salt Lake City, UT, United States
Customer Success Strategist
SimpleCitizen is a tech-based immigration company with a special focus on helping immigrants and their families with their immigration journeys; we take innovative technological approaches to provide services that effectively meet their needs. SimpleCitizen has provided immigration support to thousands of immigrants, and their families, even in the midst of rapidly changing immigration policies. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar immigration industry. We will win because of our uncompromising customer focus and our innovative approach to technology. To achieve this bold mission, we'll need the help of the best people in all aspects of our business. We're looking for a Customer Success Strategist to join our Customer Success Team. You will work closely with the rest of the Customer Success Team, specifically, other Customer Success Strategists (CSS). In this role, you will spend time growing your knowledge about Immigration and related processes. You will take the knowledge of immigration processes and support the Customer's assigned specifically to you. Our Customers are looking for an alternative to the typical process that's experienced with Immigration Attorneys. When they use our software, they choose a specific case type (Citizenship, Green Card) and then input their personal information specific to their case. Our software will create a PDF version of their immigration paperwork when they are done. You will manage the paperwork of our Customers by ensuring a complete and accurate review of their PDFs by our Attorneys and support Customers to implement any Attorney Feedback given. This paperwork will eventually be printed and mailed to the Customers, who will sign (and attach payments) it and then mail it to USCIS. You will also support our Customers), and potential customers, with any questions they may have via live chat support. By providing support in this role, you will expand and improve the experience of our Customers, and in doing so, shape the immigration experience for thousands of people and their families around the globe. Responsibilities: Streamline processes & procedures to eliminate inefficiency & improve effectiveness with our customer success outreach Gain & maintain a solid knowledge of the SimpleCitizen's software while acting as a resource for product road-maps Guide Customers through their immigration process via live chat, phone, & email Coordinate with SimpleCitizen's Partnering Attorneys to identify items that need to be addressed throughout the application review process Support Customers in their review to make sure their application is accurate & complete Assist in application preparation, assembly, & mailing customers' immigration applications Requirements: Bachelor's Degree or equivalent work experience with strong performance Passion for building customer relationships and solving customer needs Strong sense of accountability, attention to detail, & work ethic Empathy for immigrants & the challenges they face throughout the immigration process Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment Ability to multitask & prioritize activities Recommended: Background in U.S. immigration &/or GlobalMobility Benefits: Our top priority is to ensure that while our employees are making a difference in the world, we can also make a difference in theirs. We hope that by providing our employees with benefits they want and feel empowered by, we can give them the support they need to excel in their professional and personal lives. Below is a short list of just a few of our favorite benefits at SimpleCitizen. Competitive salary: $52,000-$57,000 per year Eligibility for quarterly bonuses based on performance, after probationary period Unlimited PTO Up to 14 Weeks Parental Leave Full Medical, Vision, Dental Benefits Hybrid work arrangements available, after probationary period Growth-Centered Work Environment
SimpleCitizen is a tech-based immigration company with a special focus on helping immigrants and their families with their immigration journeys; we take innovative technological approaches to provide services that effectively meet their needs. SimpleCitizen has provided immigration support to thousands of immigrants, and their families, even in the midst of rapidly changing immigration policies. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar immigration industry. We will win because of our uncompromising customer focus and our innovative approach to technology. To achieve this bold mission, we'll need the help of the best people in all aspects of our business. We're looking for a Customer Success Strategist to join our Customer Success Team. You will work closely with the rest of the Customer Success Team, specifically, other Customer Success Strategists (CSS). In this role, you will spend time growing your knowledge about Immigration and related processes. You will take the knowledge of immigration processes and support the Customer's assigned specifically to you. Our Customers are looking for an alternative to the typical process that's experienced with Immigration Attorneys. When they use our software, they choose a specific case type (Citizenship, Green Card) and then input their personal information specific to their case. Our software will create a PDF version of their immigration paperwork when they are done. You will manage the paperwork of our Customers by ensuring a complete and accurate review of their PDFs by our Attorneys and support Customers to implement any Attorney Feedback given. This paperwork will eventually be printed and mailed to the Customers, who will sign (and attach payments) it and then mail it to USCIS. You will also support our Customers), and potential customers, with any questions they may have via live chat support. By providing support in this role, you will expand and improve the experience of our Customers, and in doing so, shape the immigration experience for thousands of people and their families around the globe. Responsibilities: Streamline processes & procedures to eliminate inefficiency & improve effectiveness with our customer success outreach Gain & maintain a solid knowledge of the SimpleCitizen's software while acting as a resource for product road-maps Guide Customers through their immigration process via live chat, phone, & email Coordinate with SimpleCitizen's Partnering Attorneys to identify items that need to be addressed throughout the application review process Support Customers in their review to make sure their application is accurate & complete Assist in application preparation, assembly, & mailing customers' immigration applications Requirements: Bachelor's Degree or equivalent work experience with strong performance Passion for building customer relationships and solving customer needs Strong sense of accountability, attention to detail, & work ethic Empathy for immigrants & the challenges they face throughout the immigration process Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment Ability to multitask & prioritize activities Recommended: Background in U.S. immigration &/or GlobalMobility Benefits: Our top priority is to ensure that while our employees are making a difference in the world, we can also make a difference in theirs. We hope that by providing our employees with benefits they want and feel empowered by, we can give them the support they need to excel in their professional and personal lives. Below is a short list of just a few of our favorite benefits at SimpleCitizen. Competitive salary: $52,000-$57,000 per year Eligibility for quarterly bonuses based on performance, after probationary period Unlimited PTO Up to 14 Weeks Parental Leave Full Medical, Vision, Dental Benefits Hybrid work arrangements available, after probationary period Growth-Centered Work Environment