Account Manager-ITAD
CXtec, Syracuse, NY, United States
Account Manager-ITAD
We are looking for an
Account Manager-ITAD
to provide overall support assistance to all ITAD team members. You will work with the ITAD Program Manager, ITAD AE’s, VP of ITAD to assist in PO Entry, Order Entry, Opportunity & Order follow‑up, dormant customer follow‑up, Sort and Settle reconciliation.
Compensation Base Salary $60,000–$65,000. Final compensation will be determined based on geographic location, skills, education, experience, certifications, and overall alignment with business needs.
Essential Functions
Account Maintenance – assist AE’s in maintaining minimum ABM marketing activity requirements, including dormant account follow‑up, existing account follow‑up, opportunity and transaction follow‑up.
Manage all account profiles, improve client utilization and maximize sales.
Assist VP of Global ITAD.
Manage sales orders and provide status in the form of sales reports and forecasts to the manager and/or the management team.
Suggest needed improvements to systems & procedures.
Communicate professionally both within the company and externally.
Liaison with all areas of the company to meet and exceed goals and customer needs.
Provide an atmosphere of positive teamwork.
Assume additional responsibilities as required.
Part Number Creation and Enter Asset Values.
Maintain Client Job Trackers.
Serve as primary POC for facilitation of logistics requests.
Communicate directly with end‑user client, up to and including day of pickup.
Post‑pickup follow‑up to ensure all went well – both with carrier and customer.
Support Order Entry Process.
Assist in creating/ completing audit reports and CODs.
Collaborate with internal teams – Operations, Sales Support, ITAD team, etc. – to ensure timely execution of services and resolve issues.
Track and maintain job requests from outside of CXtec (ERI, ReCloud, Guardian, Pivotal) and process to final invoicing.
Minimum Requirements
BS in Business or Sales Management or related degree.
At least 1 year of sales experience selling or supporting hyper‑scale infrastructure users.
Ability to handle multiple software platforms simultaneously and organize a collaborative sale support process to increase efficiencies of the ITAD program manager, ITAD AE’s and VP.
Highly motivated with exceptional leadership and written/verbal communication skills.
Excellent presentation, negotiation and persuasion skills.
Ability to manage a pipeline with multiple accounts and partners.
Ability to work independently and use sound judgment in decision making with a results‑driven orientation.
Ability to participate as a team member as well as a leader in a fast‑paced, team‑oriented environment.
What We Offer
Health insurance and prescription drug coverage
Dental and vision insurance
Company‑paid life insurance with voluntary life options
Company‑paid short‑ and long‑term disability coverage
Critical illness, accident, and hospital indemnity insurance
Flexible Spending Accounts (FSA)
Pet insurance
Traditional and Roth 401(k) with company match
Tuition reimbursement and Employee Assistance Program (EAP)
Paid vacation, sick/personal days, and holidays
Employment is contingent upon successful completion of a background check and pre‑employment drug screening.
CXtec is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or familial status, citizenship, or any other legally protected status.
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Account Manager-ITAD
to provide overall support assistance to all ITAD team members. You will work with the ITAD Program Manager, ITAD AE’s, VP of ITAD to assist in PO Entry, Order Entry, Opportunity & Order follow‑up, dormant customer follow‑up, Sort and Settle reconciliation.
Compensation Base Salary $60,000–$65,000. Final compensation will be determined based on geographic location, skills, education, experience, certifications, and overall alignment with business needs.
Essential Functions
Account Maintenance – assist AE’s in maintaining minimum ABM marketing activity requirements, including dormant account follow‑up, existing account follow‑up, opportunity and transaction follow‑up.
Manage all account profiles, improve client utilization and maximize sales.
Assist VP of Global ITAD.
Manage sales orders and provide status in the form of sales reports and forecasts to the manager and/or the management team.
Suggest needed improvements to systems & procedures.
Communicate professionally both within the company and externally.
Liaison with all areas of the company to meet and exceed goals and customer needs.
Provide an atmosphere of positive teamwork.
Assume additional responsibilities as required.
Part Number Creation and Enter Asset Values.
Maintain Client Job Trackers.
Serve as primary POC for facilitation of logistics requests.
Communicate directly with end‑user client, up to and including day of pickup.
Post‑pickup follow‑up to ensure all went well – both with carrier and customer.
Support Order Entry Process.
Assist in creating/ completing audit reports and CODs.
Collaborate with internal teams – Operations, Sales Support, ITAD team, etc. – to ensure timely execution of services and resolve issues.
Track and maintain job requests from outside of CXtec (ERI, ReCloud, Guardian, Pivotal) and process to final invoicing.
Minimum Requirements
BS in Business or Sales Management or related degree.
At least 1 year of sales experience selling or supporting hyper‑scale infrastructure users.
Ability to handle multiple software platforms simultaneously and organize a collaborative sale support process to increase efficiencies of the ITAD program manager, ITAD AE’s and VP.
Highly motivated with exceptional leadership and written/verbal communication skills.
Excellent presentation, negotiation and persuasion skills.
Ability to manage a pipeline with multiple accounts and partners.
Ability to work independently and use sound judgment in decision making with a results‑driven orientation.
Ability to participate as a team member as well as a leader in a fast‑paced, team‑oriented environment.
What We Offer
Health insurance and prescription drug coverage
Dental and vision insurance
Company‑paid life insurance with voluntary life options
Company‑paid short‑ and long‑term disability coverage
Critical illness, accident, and hospital indemnity insurance
Flexible Spending Accounts (FSA)
Pet insurance
Traditional and Roth 401(k) with company match
Tuition reimbursement and Employee Assistance Program (EAP)
Paid vacation, sick/personal days, and holidays
Employment is contingent upon successful completion of a background check and pre‑employment drug screening.
CXtec is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or familial status, citizenship, or any other legally protected status.
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