Engagement Lead (ServiceNow - ITSM / CSM / ITOM / SPM) - Now Advantage
CRI Advantage, Boise, ID, United States
Location:
Remote (U.S.-Based) Employment Type:
Full-Time Citizenship:
U.S. Citizenship Required
Overview CRI Advantage is seeking an experienced ServiceNow Engagement Lead to support our growing ServiceNow practice, delivering solutions across ITSM, CSM, ITOM, and SPM.
This role is highly client-facing and requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations.
As a three-year ServiceNow Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients.
Responsibilities
Lead technical delivery across ServiceNow implementations
Facilitate client-facing workshops, solution discussions, and design sessions
Partner with project managers, business analysts, and stakeholders
Guide development teams through Agile delivery (sprints, backlog, releases)
Design and configure workflows, automation, dashboards, and integrations
Support pre-sales efforts including demos and proof-of-concepts
Deliver training and documentation to clients
Ensure alignment with platform best practices and business objectives
Required Qualifications
8+ years of ServiceNow implementation, development, or administration experience
Demonstrated experience leading technical teams and engagements
Hands-on experience with ITSM, CSM, ITOM, and/or SPM
Strong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations)
Experience with REST, SOAP, and JSON integrations
Strong understanding of ITIL and Agile/Scrum
Certifications (Required - Must Be Active)
ServiceNow Certified System Administrator (CSA)
At least one (1) Certified Implementation Specialist (CIS) certification
Certified Application Developer (CAD)
Candidates must have active certifications to be considered.
Communication Requirement
Must be able to clearly and confidently lead client-facing meetings, workshops, and presentations in English
Preferred Experience
Experience with FSM, HRSD, ITAM, SecOps, or IRM/GRC
Experience supporting pre-sales, demos, and solutioning
Benefits
Medical (PPO/HDHP), Dental, Vision
STD, LTD, Life & AD&D
FSA and HSA options
PTO, Holidays, Sick Leave
401(k) with Employer Match
Employee Assistance Program (EAP) and discount programs
About CRI Advantage CRI Advantage has delivered innovative IT and business solutions for over 30 years, serving public and private sector clients. As a three-year ServiceNow Partner, we continue to grow our ServiceNow practice and invest in top-tier talent to deliver impactful, scalable solutions.
#J-18808-Ljbffr
Remote (U.S.-Based) Employment Type:
Full-Time Citizenship:
U.S. Citizenship Required
Overview CRI Advantage is seeking an experienced ServiceNow Engagement Lead to support our growing ServiceNow practice, delivering solutions across ITSM, CSM, ITOM, and SPM.
This role is highly client-facing and requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations.
As a three-year ServiceNow Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients.
Responsibilities
Lead technical delivery across ServiceNow implementations
Facilitate client-facing workshops, solution discussions, and design sessions
Partner with project managers, business analysts, and stakeholders
Guide development teams through Agile delivery (sprints, backlog, releases)
Design and configure workflows, automation, dashboards, and integrations
Support pre-sales efforts including demos and proof-of-concepts
Deliver training and documentation to clients
Ensure alignment with platform best practices and business objectives
Required Qualifications
8+ years of ServiceNow implementation, development, or administration experience
Demonstrated experience leading technical teams and engagements
Hands-on experience with ITSM, CSM, ITOM, and/or SPM
Strong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations)
Experience with REST, SOAP, and JSON integrations
Strong understanding of ITIL and Agile/Scrum
Certifications (Required - Must Be Active)
ServiceNow Certified System Administrator (CSA)
At least one (1) Certified Implementation Specialist (CIS) certification
Certified Application Developer (CAD)
Candidates must have active certifications to be considered.
Communication Requirement
Must be able to clearly and confidently lead client-facing meetings, workshops, and presentations in English
Preferred Experience
Experience with FSM, HRSD, ITAM, SecOps, or IRM/GRC
Experience supporting pre-sales, demos, and solutioning
Benefits
Medical (PPO/HDHP), Dental, Vision
STD, LTD, Life & AD&D
FSA and HSA options
PTO, Holidays, Sick Leave
401(k) with Employer Match
Employee Assistance Program (EAP) and discount programs
About CRI Advantage CRI Advantage has delivered innovative IT and business solutions for over 30 years, serving public and private sector clients. As a three-year ServiceNow Partner, we continue to grow our ServiceNow practice and invest in top-tier talent to deliver impactful, scalable solutions.
#J-18808-Ljbffr