Senior ITSM BI & Dashboards Lead

A leading consulting firm in New York is seeking a Senior ITSM Business Intelligence Analyst to enhance KPI reporting and dashboard design. This high-impact role requires expertise in Power BI and ServiceNow, focusing on data quality improvements and advanced KPI metrics. Responsibilities include conducting assessments of existing reporting frameworks, designing dashboards, and applying process improvement methodologies. The ideal candidate will have over 5 years of experience in business intelligence and a strong understanding of ITIL practices. #J-18808-Ljbffr